Installation & Repair Technician with Security Clearance

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 36,000 - 51,000; Full time

Job summary

People, Technology & Processes, LLC is seeking an Installation & Repair Technician to support Inside Plant systems at Fort Knox, KY. The role focuses on installation, testing, maintenance and repair of telecom equipment, including Avaya/VoIP, TMS, and related circuits.

Candidates should have a high school diploma, OSHA 30 Hour Training, and at least five years of ISP experience. A valid driver’s license and BICSI installer 1 certification are preferred.

Qualifications

• High school diploma required.
• OSHA Confined Space Knowledge and Experience.
• Five years of ISP experience on maintenance, installation, testing, and repair of telecommunications equipment and systems.
• Knowledge and experience with Avaya and VoIP communications systems.

Responsibilities

• Performs admin, O&M functions on ISP systems and equipment, including telephone switching equipment, voice mail system, TMS, VoIP programming, firewall and related equipment.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, and related circuits in the central switching office.
• Performs routine preventative maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Analyzes system failures to isolate root cause and determine software/hardware factors.
• Maintains central office records (traffic, cable, line, subscriber service, inventories).
• Support includes remote diagnostics, parts repair/replacement, emergency technical support, documentation updates.
• Maintains synchronous optical network and troubleshoots trunks; replaces faulty circuit packs.
• Installs and troubleshoots T-1 circuits.
• Maintains customer rapport by listening to and resolving concerns.
• May assist with work orders in TMS; ensures safe work environment per codes and regs.
• Attends training sessions as required (DoD, IA, Security, Corporate).

Skills

VoIP expertise

Communication skills

Organizational skills

Education

High school diploma

OSHA 30 Hour Training

Tools

BICSI installer 1 qualified

Job description

Position Title: Installation & Repair Technician

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $31.79/hr.

Responsibilities

• Performs all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including telephone switching equipment, voice mail system, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
• Performs routine preventative maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
• Maintains manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
• Support includes performing remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
• Maintains synchronous optical network.
• Diagnoses and replace faulty switch circuit packs and switching equipment.
• Installs and troubleshoot T-1 circuits.
• Monitors and troubleshoot trunks.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• May assist with work order and trouble ticket administration within the Telephone Management System (TMS).
• Maintains safe work environment and conditions by following codes, standards, and legal regulations.
• Provides other duties as assigned to support contract requirements.
• Attends training sessions as required (DoD, Information Assurance, Security, Corporate). Education and Certifications:

Education and Certifications

• High school diploma required.
• Valid Driver’s License.
• BICSI installer 1 qualified
• OSHA Confined Space Knowledge and Experience:
• Five years of ISP experience on maintenance, installation, testing, and repair of telecommunications equipment and systems
• Knowledge and experience with Avaya and VoIP communications systems
• Detailed orientated and highly efficient organizational skills
• Effective oral and written communication skills

Desired Qualifications

• BICSI TE350: BICSI Technician Training
• Holocom certification
• Avaya Certified Implementation Spec (ACIS)
• OSHA 30 Hour Training