SECRET-Cleared Telecom Install & Repair Tech (VoIP)

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 36,000 - 51,000; Full time

Job summary

People, Technology & Processes, LLC is seeking an Installation & Repair Technician to support Inside Plant systems at Fort Knox, KY. The role focuses on installation, testing, maintenance and repair of telecom equipment, including Avaya/VoIP, TMS, and related circuits.

Candidates should have a high school diploma, OSHA 30 Hour Training, and at least five years of ISP experience. A valid driver’s license and BICSI installer 1 certification are preferred.

Qualifications

• High school diploma required.
• OSHA Confined Space Knowledge and Experience.
• Five years of ISP experience on maintenance, installation, testing, and repair of telecommunications equipment and systems.
• Knowledge and experience with Avaya and VoIP communications systems.

Responsibilities

• Performs admin, O&M functions on ISP systems and equipment, including telephone switching equipment, voice mail system, TMS, VoIP programming, firewall and related equipment.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, and related circuits in the central switching office.
• Performs routine preventative maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Analyzes system failures to isolate root cause and determine software/hardware factors.
• Maintains central office records (traffic, cable, line, subscriber service, inventories).
• Support includes remote diagnostics, parts repair/replacement, emergency technical support, documentation updates.
• Maintains synchronous optical network and troubleshoots trunks; replaces faulty circuit packs.
• Installs and troubleshoots T-1 circuits.
• Maintains customer rapport by listening to and resolving concerns.
• May assist with work orders in TMS; ensures safe work environment per codes and regs.
• Attends training sessions as required (DoD, IA, Security, Corporate).

Skills

VoIP expertise

Communication skills

Organizational skills

Education

High school diploma

OSHA 30 Hour Training

Tools

BICSI installer 1 qualified

Job description

People, Technology & Processes, LLC is seeking an Installation & Repair Technician to support Inside Plant systems at Fort Knox, KY. The role focuses on installation, testing, maintenance and repair of telecom equipment, including Avaya/VoIP, TMS, and related circuits.

Candidates should have a high school diploma, OSHA 30 Hour Training, and at least five years of ISP experience. A valid driver’s license and BICSI installer 1 certification are preferred.