Senior Installation & Repair Technician (Quality Control)

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 68,000 - 73,000; Full time

Job summary

People, Technology & Processes, LLC in Fort Knox, KY is seeking a Senior Installation & Repair Technician (Quality Control) to install, test, and maintain copper and fiber optic cabling in ISP environments. The role emphasizes QA, compliance with BICSI and TIA/EIA standards, and comprehensive documentation.

The position requires 5+ years of telecom experience and DoD project exposure is a plus. You will review drawings, perform testing with Fluke tools, update as-built drawings, and ensure

Qualifications

• 5+ years of maintenance, installation and testing of telecom equipment in ISP environments.
• Experience with Avaya and VoIP systems and industry standards (NEC, BICSI, EIA/TIA).
• Proficient use of cable testers, fusion splicers and related tools.
• Ability to read construction drawings and system schematics for installation.
• Knowledge of DoD guidelines and quality assurance concepts.
• Strong documentation skills with redlines, cable records and QC checklists.
• Ability to lead junior technicians and interface with engineers and government reps.

Responsibilities

• Install, terminate and test copper/fiber cabling in ISP environments and racks.
• Perform routine and corrective maintenance on telecom systems and infrastructure.
• Review drawings and schematics to support installation and configuration.
• Conduct QC inspections and document results to standards (BICSI, TIA/EIA).
• Verify adherence to specs and customer requirements; update as-built docs.
• Maintain inventory, assist with site surveys, and ensure safety and PPE compliance.

Skills

Telecom systems

Inside Plant

Quality control

Documentation

VoIP

Education

High School Diploma or GED

BICSI TE350 Technician or Installer 2 Certification

OSHA 10/30 Certification

OSHA Confined Space

Holocom certification

Avaya Certified Implementation Spec (ACIS)

Tools

Fluke testers

OTDRs

Fusion splicer

Cable testers

TMS familiarity

Job description

Description

Position Title: Senior Installation & Repair Technician (Quality Control)

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $33.15/hr.

Responsibilities

• Install, terminate, and test copper and fiber optic cabling in Inside Plant (ISP) environments, including racks, patch panels, and cable trays.
• Perform routine and corrective maintenance on telecommunications systems and infrastructure.
• Review and interpret engineering drawings, cable plans, and system schematics to support proper installation and configuration.
• Conduct thorough quality inspections of cabling installations and document results for compliance with industry standards (e.g., BICSI, TIA/EIA).
• Support the Quality Control (QC) process by verifying adherence to technical specifications and customer requirements.
• Maintain and update redline drawings and ensure accurate As-Built documentation.
• Perform continuity and performance testing using Fluke or equivalent testers for copper/fiber systems.
• Identify non-compliance or deficiencies and provide feedback or rework recommendations to field teams.
• Maintain inventory of materials and tools; report material shortages or quality issues.
• Support site surveys and assist with estimating labor and materials for proposed work.
• Ensure job site cleanliness, safety compliance, and proper use of PPE.
• Collaborate with the project team, site manager, and customer stakeholders on quality and performance standards.
• Performs all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including telephone switching equipment, voice mail system, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
• Performs routine preventative maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
• Maintains manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
• Support includes performing remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
• Maintains synchronous optical network.
• Diagnoses and replace faulty switch circuit packs and switching equipment.
• Installs and troubleshoot T-1 circuits.
• Monitors and troubleshoot trunks.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• May assist with work order and trouble ticket administration within the Telephone Management System (TMS).
• Maintains safe work environment and conditions by following codes, standards, and legal regulations.
• Provides other duties as assigned to support contract requirements.
• Attends training sessions as required (DoD, Information Assurance, Security, Corporate).

Qualifications

Education and Certifications

• Valid Driver’s License.
• High School Diploma or GED required.
• BICSI TE350 Technician or Installer 2 Certification (copper and/or fiber) preferred.
• OSHA 10/30 Certification or ability to obtain upon hire.
• OSHA Confined Space
• Holocom certification
• Avaya Certified Implementation Spec (ACIS)

Knowledge And Experience

• 5+ years of experience on maintenance, installation, testing, and repair of telecommunications equipment and systems with a focus on Inside Plant environments.
• Knowledge and experience with Avaya and VoIP communications systems
• Proficient in the use of cable testers (e.g., Fluke DTX/DSX), fusion splicers, OTDRs, tone generators, and other related tools.
• Experience interpreting construction drawings, wiring diagrams, and OSP/ISP plant schematics.
• Knowledge of industry codes and standards such as NEC, BICSI, EIA/TIA, and applicable DoD guidelines.
• Demonstrated experience in performing or supporting quality assurance or quality control processes.
• Strong documentation skills using redline drawings, cable records, and QC checklists.
• Familiarity with telecommunications pathways (conduit, tray, raceway) and firestopping practices.
• Detailed orientated and highly efficient organizational skills
• Effective oral and written communication skills

Desired Qualifications

• Manufacturer-specific training (e.g., Panduit, CommScope, Corning) is a plus.
• Prior work on DoD, Army, or government facility telecommunications projects.
• Experience using ArcGIS, AutoCAD, or other drawing/documentation software.
• Understanding of TMS or other telecom asset management systems.
• Ability to lead junior technicians and provide informal mentorship or training.
• Strong communication skills with ability to interface with engineers, QC personnel, and government representatives.