Installation and Repair Technician

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 36,000 - 51,000; Full time

Job summary

People, Technology & Processes, LLC is seeking an Installation & Repair Technician to support Fort Knox, KY. You will install, test, troubleshoot, and repair digital switching equipment, VoIP systems, fire and intrusion alarms, and related central office hardware in a DoD-contract environment.

Applicants need a high school diploma, a valid driver’s license, and five years of telecom experience with Avaya/VoIP. OSHA 30 and related certifications are preferred.

Qualifications

• Five years of experience maintaining, installing, testing telecom equipment.
• Knowledge of Avaya and VoIP communications systems.
• Strong organizational and communication skills.

Responsibilities

• Install, test, troubleshoot, and repair digital switching equipment and related hardware.
• Maintain central office records and document spare parts inventories.
• Provide remote diagnostics and on-site support for telecom systems.
• Attend training sessions (DoD, Information Assurance, Security).

Skills

Telecom experience

Avaya/VoIP knowledge

Education

High school diploma

Valid Driver's License

Tools

Avaya systems

VoIP equipment

TMS

Job description

Description

Position Title:

Installation & Repair Technician

Location:

Fort Knox, KY

Clearance Type:

SECRET

Compensation

$31.79/hr.

Responsibilities

• Performs all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including telephone switching equipment, voice mail system, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
• Performs routine preventative maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
• Maintains manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
• Support includes performing remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
• Maintains synchronous optical network.
• Diagnoses and replace faulty switch circuit packs and switching equipment.
• Installs and troubleshoot T-1 circuits.
• Monitors and troubleshoot trunks.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• May assist with work order and trouble ticket administration within the Telephone Management System (TMS).
• Maintains safe work environment and conditions by following codes, standards, and legal regulations.
• Provides other duties as assigned to support contract requirements.
• Attends training sessions as required (DoD, Information Assurance, Security, Corporate).

Qualifications

Education and Certifications:

• High school diploma required.
• Valid Driver’s License.
• BICSI installer 1 qualified
• OSHA Confined Space

Knowledge And Experience

• Five years of experience on maintenance, installation, testing, and repair of telecommunications equipment and systems
• Knowledge and experience with Avaya and VoIP communications systems
• Detailed orientated and highly efficient organizational skills
• Effective oral and written communication skills

Desired Qualifications

• BICSI TE350: BICSI Technician Training
• Holocom certification
• Avaya Certified Implementation Spec (ACIS)
• OSHA 30 Hour Training