Senior Installation & Repair Technician (Quality Control)

People Technology And Processes; Fort Knox (KY); On-site; USD 59,000 - 79,000; Full time

Job summary

People Technology And Processes is hiring a Senior Installation & Repair Technician (Quality Control) at Fort Knox, KY. The role focuses on installing, testing, and maintaining copper and fiber cabling in ISP environments, with emphasis on quality inspections and DoD security standards.

The position requires 5+ years in telecom maintenance and strong Avaya/VoIP knowledge, plus certifications such as BICSI TE350 and OSHA 10/30. SECRET clearance and OSHA/DoD training are highlighted requirements.

Qualifications

• 5+ years in maintenance, installation, testing, and repair of telecom equipment in Inside Plant environments.
• Experience with Avaya and VoIP systems.
• Proficient with cable testers, splicers, OTDRs, and related tools.
• Ability to interpret construction drawings and plant schematics.
• Knowledge of NEC, BICSI, EIA/TIA, and DoD guidelines.
• Experience with QA/QC processes and redline documentation.
• Familiarity with conduit, tray, raceway, and firestopping practices.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Install, terminate, and test copper and fiber cabling in ISP environments.
• Perform routine and corrective maintenance on telecom systems.
• Review engineering drawings and cable plans to support installation.
• Conduct quality inspections and document results for standards compliance.
• Support QC by verifying adherence to specs and customer requirements.
• Maintain and update redline drawings and As-Built docs.
• Test systems with Fluke or similar testers for copper/fiber.
• Identify non-compliance and provide feedback for rework.
• Maintain inventory and report material shortages or quality issues.
• Assist with site surveys and labor/material estimates.

Skills

Valid Driver's License

High School Diploma or GED

BICSI TE350 Technician

OSHA 10/30 Certification

OSHA Confined Space

Holocom certification

ACIS Certification

Education

High School Diploma or GED

Tools

Fluke DTX/DSX

Fusion splicers

OTDRs

Cable testers

Job description

Senior Installation & Repair Technician (Quality Control)

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $33.15/hr.

Responsibilities

• Install, terminate, and test copper and fiber optic cabling in Inside Plant (ISP) environments, including racks, patch panels, and cable trays.
• Perform routine and corrective maintenance on telecommunications systems and infrastructure.
• Review and interpret engineering drawings, cable plans, and system schematics to support proper installation and configuration.
• Conduct thorough quality inspections of cabling installations and document results for compliance with industry standards (e.g., BICSI, TIA/EIA).
• Support the Quality Control (QC) process by verifying adherence to technical specifications and customer requirements.
• Maintain and update redline drawings and ensure accurate As-Built documentation.
• Perform continuity and performance testing using Fluke or equivalent testers for copper/fiber systems.
• Identify non-compliance or deficiencies and provide feedback or rework recommendations to field teams.
• Maintain inventory of materials and tools; report material shortages or quality issues.
• Support site surveys and assist with estimating labor and materials for proposed work.
• Ensure job site cleanliness, safety compliance, and proper use of PPE.
• Collaborate with the project team, site manager, and customer stakeholders on quality and performance standards.
• Perform all administrative, operations and maintenance (O&M) functions and routines required on Inside Plant (ISP) systems and equipment, including telephone switching equipment, voice mail system, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
• Install, test, troubleshoot, program, monitor, maintain, and repair digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
• Perform routine preventative maintenance on switch hardware and equipment.
• Resolve customer trouble calls related to voice issues.
• Analyze system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
• Maintain manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
• Support includes performing remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
• Maintain synchronous optical network.
• Diagnose and replace faulty switch circuit packs and switching equipment.
• Install and troubleshoot T-1 circuits.
• Monitor and troubleshoot trunks.
• Maintain customer rapport by listening to and resolving concerns and answering questions.
• May assist with work order and trouble ticket administration within the Telephone Management System (TMS).
• Maintain safe work environment and conditions by following codes, standards, and legal regulations.
• Provide other duties as assigned to support contract requirements.
• Attend training sessions as required (DoD, Information Assurance, Security, Corporate).

Qualifications

• Valid Driver’s License.
• High School Diploma or GED required.
• BICSI TE350 Technician or Installer 2 Certification (copper and/or fiber) preferred.
• OSHA 10/30 Certification or ability to obtain upon hire.
• OSHA Confined Space.
• Holocom certification.
• Avaya Certified Implementation Spec (ACIS).

Knowledge and Experience

• 5+ years of experience on maintenance, installation, testing, and repair of telecommunications equipment and systems with a focus on Inside Plant environments.
• Knowledge and experience with Avaya and VoIP communications systems.
• Proficient in the use of cable testers (e.g., Fluke DTX/DSX), fusion splicers, OTDRs, tone generators, and other related tools.
• Experience interpreting construction drawings, wiring diagrams, and OSP/ISP plant schematics.
• Knowledge of industry codes and standards such as NEC, BICSI, EIA/TIA, and applicable DoD guidelines.
• Demonstrated experience in performing or supporting quality assurance or quality control processes.
• Strong documentation skills using redline drawings, cable records, and QC checklists.
• Familiarity with telecommunications pathways (conduit, tray, raceway) and firestopping practices.
• Detailed oriented and highly efficient organizational skills.
• Effective oral and written communication skills.

Desired Qualifications

• Manufacturer-specific training (e.g., Panduit, CommScope, Corning) is a plus.
• Prior work on DoD, Army, or government facility telecommunications projects.
• Experience using ArcGIS, AutoCAD, or other drawing/documentation software.
• Understanding of TMS or other telecom asset management systems.
• Ability to lead junior technicians and provide informal mentorship or training.
• Strong communication skills with ability to interface with engineers, QC personnel, and government representatives.