Installation & Repair Technician

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 41,000 - 47,000; Full time

Job summary

People, Technology & Processes, LLC is seeking an Installation & Repair Technician in Fort Knox, KY. The role involves in-depth maintenance, installation and repair of Inside Plant telecom systems including Avaya and VoIP, with emphasis on TMS, circuit packs and central office equipment.

The candidate should have five years ISP experience, a valid driver’s license and relevant certifications such as BICSI installer 1 and OSHA training. A secret clearance is noted as part of the job requirements.

Qualifications

• High school diploma required.
• Valid Driver’s License.
• BICSI installer 1 qualified.
• OSHA Confined Space.

Responsibilities

• Performs ISP maintenance, installation, testing and repair on telecom equipment.
• Installs and troubleshoots digital switching equipment and related systems.
• Performs routine preventative maintenance on switch hardware.
• Resolves voice-related customer trouble calls.
• Analyzes failures to identify software vs hardware causes.
• Maintains central office records and inventories.
• Provides remote diagnostics and technical support as needed.
• Maintains synchronous optical network.
• Diagnoses and replaces faulty switch packs and circuits.
• Installs and troubleshoots T-1 circuits and trunks.
• Maintains customer rapport and supports ticket administration as needed.

Skills

ISP experience

Communication skills

Detail orientation

Oral and written communication

Education

High school diploma

OSHA Confined Space

BICSI installer 1

OSHA 30 Hour Training

ACIS Certification

Tools

Avaya

VoIP

Telephone Management System (TMS)

T-1 circuits

Job description

Description

Position Title: Installation & Repair Technician

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $31.79/hr.

Responsibilities

• Performs all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including telephone switching equipment, voice mail system, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
• Performs routine preventative maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
• Maintains manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
• Support includes performing remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
• Maintains synchronous optical network.
• Diagnoses and replace faulty switch circuit packs and switching equipment.
• Installs and troubleshoot T-1 circuits.
• Monitors and troubleshoot trunks.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• May assist with work order and trouble ticket administration within the Telephone Management System (TMS).
• Maintains safe work environment and conditions by following codes, standards, and legal regulations.
• Provides other duties as assigned to support contract requirements.
• Attends training sessions as required (DoD, Information Assurance, Security, Corporate).

Qualifications

Education and Certifications:

• High school diploma required.
• Valid Driver’s License.
• BICSI installer 1 qualified
• OSHA Confined Space

Knowledge And Experience

• Five years of ISP experience on maintenance, installation, testing, and repair of telecommunications equipment and systems
• Knowledge and experience with Avaya and VoIP communications systems
• Detailed orientated and highly efficient organizational skills
• Effective oral and written communication skills

Desired Qualifications

• BICSI TE350: BICSI Technician Training
• Holocom certification
• Avaya Certified Implementation Spec (ACIS)
• OSHA 30 Hour Training