Installation Project Lead: Smooth Scheduling & Experience

Crew 2, Inc.; Duplainville (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Crew2, Inc. is seeking a Project Coordinator to serve as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality installation experience.

You will work daily with installers, clients, and homeowners to support scheduling, communication, and issue resolution. The role focuses on coordinating schedules, handling customer inquiries, and promoting service excellence across the Crew2 organization.

Qualifications

• Associate degree in Business or related field required; combination of education and related work experience considered.
• Bachelor’s degree in a relevant field preferred.
• Experience in construction/installation environment is a plus.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Conduct proactive outreach to customers regarding timing and expectations.
• Respond promptly to customer calls and service requests; ensure satisfaction.
• Dispatch work orders to service providers and confirm completion.
• Collaborate with internal teams to enhance service quality and customer experience.

Skills

Customer service

Communication

Scheduling

Problem solving

Multitasking

Education

Associate degree in Business

Bachelor’s degree preferred

Job description

Crew2, Inc. is seeking a Project Coordinator to serve as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality installation experience.

You will work daily with installers, clients, and homeowners to support scheduling, communication, and issue resolution. The role focuses on coordinating schedules, handling customer inquiries, and promoting service excellence across the Crew2 organization.