Installation Operations Manager – Lead Field Installations

Leaf Home, LLC.; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Industry-best compensation packages

Competitive health, dental, and vision

401k with company match

Paid time off including paid parental

Individualized career development

Childcare assistance

Employee assistance programs, legal,

Employee discount marketplace

Employee Resource Groups such as Vet

Job summary

Leaf Home, LLC. is seeking an Installation Manager to oversee the daily operations of the Installation department at a local field office.

The role leads customer scheduling, service resolution, training, and management of the installation network to ensure high-quality outcomes. You will drive efficiency by optimizing subcontractor performance, coordinating with Service and Sales Operations, and ensuring a smooth end-to-end installation process.

Qualifications

• 3+ years of successful experience in home construction, remodeling, and/or installation management.
• Demonstrated ability to recruit, training, coaching, and onboard subcontractors.
• Detail-oriented with strong scheduling and organizational skills.

Responsibilities

• Assign installation jobs to third‑party installer network based on availability and geographic proximity using proprietary scheduling application when possible
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
• Work with the customer to schedule jobs based on installer availability and customer preferences
• Review and publish daily installation and service reports to identify wins and opportunities for improvement
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
• Train, coach and develop installation employees and contractors both in the office and in the field
• Improve subcontractor retention rates through impactful training and engagement
• Responsible for driving proficiency and efficiency amongst installation subcontractors
• Works with the Field Trainer on individual performance, abilities, and capacities of the installers
• Partner with leadership on identifying systemic training gaps and propose solutions to address gap
• Collaborate with all office and corporate functional teams
• Recruit subcontractors as needed to expand installation capacity
• Must hold a valid driver’s license.
• Performs other duties as assigned by supervisor.

Skills

Leadership

Scheduling

Vendor management

Communication

Training

Problem solving

Team coordination

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Leaf Home, LLC. is seeking an Installation Manager to oversee the daily operations of the Installation department at a local field office.

The role leads customer scheduling, service resolution, training, and management of the installation network to ensure high-quality outcomes. You will drive efficiency by optimizing subcontractor performance, coordinating with Service and Sales Operations, and ensuring a smooth end-to-end installation process.