Installation Operations Lead – Scheduling & Customer Care

American-Carpet-South-; Kennesaw (GA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Vacation time

Sick time

Flexible Spending Account

Health Savings Account

Commuter benefits

401k with match

Short-term disability

Life insurance

Employee Assistance Program

Zusammenfassung

Jobvite, Inc. is seeking an Installation Manager to lead installation teams from dispatch to close-out, ensuring timely delivery and excellent customer satisfaction. You will coordinate scheduling activities, confirm product items with customers, and communicate installation ETA to crews and homeowners.

The role emphasizes proactive post-install follow-up to guarantee a high level of service. Ideal candidates will thrive in a fast-paced, call-center-driven environment, adept at managing multiple

Qualifikationen

• Experience in a call center environment and speaking with customers over the phone.
• Enjoy handling multiple moving parts and ensuring outcomes.
• Strong problem solving and adaptability to changes in processes.
• Proficient with computer systems and navigating various platforms.

Aufgaben

• Make and receive a high number of scheduling calls.
• Verify purchased items with customers for correct products received.
• Coordinate with Installation team on ETA and arrival times at customers' homes.
• Follow up with customers after installation to ensure high satisfaction.

Kenntnisse

Call center experience

Customer service

Problem solving

Computer skills

Jobbeschreibung

Jobvite, Inc. is seeking an Installation Manager to lead installation teams from dispatch to close-out, ensuring timely delivery and excellent customer satisfaction. You will coordinate scheduling activities, confirm product items with customers, and communicate installation ETA to crews and homeowners.

The role emphasizes proactive post-install follow-up to guarantee a high level of service. Ideal candidates will thrive in a fast-paced, call-center-driven environment, adept at managing multiple