Installation Operations Manager: Dispatch & Customer Care

American Carpet South; Hudson (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation (Planned Time Off)

Sick/Personal Time Off

Flexible Spending Accounts

Health Savings Account (HSA)

Commuter Accounts

401k with Employer match

Voluntary Short Term Disability

Company Paid Life Insurance and ADD

Employee Assistance Program (EAP)

Job summary

American Carpet South seeks an Installation Manager to oversee installation teams from dispatch through close-out, ensuring timely and high-quality results while upholding our Say Yes values and financial goals.

The role focuses on scheduling calls, verifying orders with customers, tracking arrival times, and following up after installation to ensure customer satisfaction. Adaptability and strong communication are essential in our fast-paced environment.

Qualifications

• Experience in a call center environment and delivering customer-focused resolutions.
• Strong customer service mindset with ability to say yes to customers while maintaining process.
• Proven problem-solving skills and adaptability to changing processes.

Responsibilities

• Make and receive a high number of scheduling calls.
• Verify purchased items with customers to ensure correct products.
• Receive calls from Installation team regarding ETA and arrival times.
• Follow up with customers after installation to confirm satisfaction.

Skills

Call center experience

Customer service

Phone communication

Problem solving

Organization

Job description

American Carpet South seeks an Installation Manager to oversee installation teams from dispatch through close-out, ensuring timely and high-quality results while upholding our Say Yes values and financial goals.

The role focuses on scheduling calls, verifying orders with customers, tracking arrival times, and following up after installation to ensure customer satisfaction. Adaptability and strong communication are essential in our fast-paced environment.