Installation Scheduler

ZINGAS Blinds Shutters Shades; Indianapolis (IN); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible schedule

401(k) matching

Paid time off

Job summary

A window covering company in Indiana is seeking a highly organized Scheduler to manage installation appointments, ensuring efficient service to clients. In this full-time position, you will coordinate between sales, warehouse, and installers while maintaining accurate records in the CRM. Ideal candidates should have scheduling or administrative experience, strong communication skills, and the ability to multitask. Join our supportive team and enjoy flexible work hours along with benefits such as PTO and a 401(k) plan.

Qualifications

• Previous experience in scheduling or administrative coordination preferred.
• Familiarity with window coverings or construction industries is a plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with scheduling software, CRM systems, and basic office tools.
• Problem-solving and time management skills.

Responsibilities

• Schedule installation appointments based on availability and preferences.
• Communicate directly with customers to confirm installation dates.
• Maintain accurate records in CRM.
• Monitor and update the installation calendar in real time to reflect changes.
• Create accurate work orders and installation instructions for installers.
• Track job statuses and follow up on incomplete or rescheduled jobs.
• Maintain records of installations, communications, and service notes in CRM.
• Assist with day-of problem-solving for issues like delays or cancellations.
• Work closely with the sales team to understand job priorities and timelines.

Skills

Strong communication skills

Organizational skills

Problem-solving skills

Time management skills

Microsoft Office

Google Workspace

Time management

Tools

Scheduling software

CRM systems

Microsoft Office

Google Workspace

Job description

Benefits

• 401(k) matching
• Opportunity for advancement
• Paid time off

Location: Work from home | Job Type: Full-time/Part-time | Reports To: Assistant Scheduling Manager

Job Summary

We are seeking a highly organized and detail-oriented Scheduler to manage the daily and weekly scheduling of our installation appointments. This role is essential to ensuring timely, efficient, and professional service to our clients by coordinating between sales, warehouse, installers, and customers.

Key Responsibilities

• Schedule installation appointments based on installer availability, customer preferences, and project metrics.
• Communicate directly with customers to confirm and coordinate installation dates and times.
• Coordinate with warehouse and administrative staff to ensure all products are ready and available prior to scheduling installations.
• Monitor and update the installation calendar in real time to reflect changes, cancellations, and reschedules.
• Creating error-free work orders and installation instructions to installers.
• Track job statuses and follow up on incomplete or rescheduled jobs.
• Maintain accurate records of installations, customer communications, and service notes in CRM.
• Assist with problem-solving day-of issues such as installer delays, product issues, or customer cancellations.
• Work closely with the sales team to understand job priorities and timelines.

Qualifications

• Previous experience in scheduling, dispatching, customer service, or administrative coordination (preferred).
• Familiarity with window coverings, home improvement, or construction industries (a plus).
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with scheduling software, CRM systems, and basic office tools (Microsoft Office, Google Workspace) (a plus).
• Problem-solving and time management skills.

Why Join Us?

We offer a flexible schedule in a fun and supportive work environment.

Full-time employees enjoy benefits including paid time off (PTO), paid holidays, and a 401(k) retirement plan.