Installation Scheduler

Zinga's; Indianapolis (IN); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Job summary

Zinga's is seeking a highly organized Scheduler to manage daily and weekly installation appointments, coordinating between sales, warehouse, installers, and customers to ensure timely, professional service.

Responsibilities include scheduling, communicating with customers, updating the installation calendar in real time, creating work orders, tracking statuses, and maintaining CRM records while supporting day-to-day issue resolution in a fast-paced environment.

Qualifications

• Previous scheduling/dispatching experience preferred.
• Familiarity with window coverings or home improvement industries a plus.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with scheduling software, CRM systems, and basic office tools (Microsoft Office, Google Workspace).
• Problem-solving and time management skills.

Responsibilities

• Schedule installation appointments based on installer availability, customer preferences, and project metrics.
• Communicate directly with customers to confirm and coordinate installation dates and times.
• Coordinate with warehouse and administrative staff to ensure products are ready prior to scheduling installations.
• Monitor and update the installation calendar in real time to reflect changes, cancellations, and reschedules.
• Create error-free work orders and installation instructions to installers.
• Track job statuses and follow up on incomplete or rescheduled jobs.
• Maintain accurate records of installations, customer communications, and service notes in CRM.
• Assist with problem-solving day-of issues such as installer delays, product issues, or customer cancellations.
• Work closely with the sales team to understand job priorities and timelines.

Skills

Strong communication

Organizational skills

Time management

Problem-solving

Tools

Scheduling software

CRM systems

Microsoft Office

Google Workspace

Job description

Benefits

• 401(k) matching
• Opportunity for advancement
• Paid time off

Location: Work form home

Job Type: Full-time/Part-time

Reports To: Assistant Scheduling Manager

Job Summary

We are seeking a highly organized and detail-oriented Scheduler to manage the daily and weekly scheduling of our installation appointments. This role is essential to ensuring timely, efficient, and professional service to our clients by coordinating between sales, warehouse, installers, and customers.

Key Responsibilities

• Schedule installation appointments based on installer availability, customer preferences, and project metrics.
• Communicate directly with customers to confirm and coordinate installation dates and times.
• Coordinate with warehouse and administrative staff to ensure all products are ready and available prior to scheduling installations.
• Monitor and update the installation calendar in real time to reflect changes, cancellations, and reschedules.
• Creating error-free work orders work orders and installation instructions to installers.
• Track job statuses and follow up on incomplete or rescheduled jobs.
• Maintain accurate records of installations, customer communications, and service notes in CRM.
• Assist with problem-solving day-of issues such as installer delays, product issues, or customer cancellations.
• Work closely with the sales team to understand job priorities and timelines.

Qualifications

• Previous experience in scheduling, dispatching, customer service, or administrative coordination (preferred).
• Familiarity with window coverings, home improvement, or construction industries (a plus).
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with scheduling software, CRM systems, and basic office tools (Microsoft Office, Google Workspace ) (a plus)
• Problem-solving and time management skills.

Why Join Us?

We offer a flexible schedule in a fun and supportive work environment.

Full-time employees enjoy benefits including paid time off (PTO), paid holidays, and a 401(k) retirement plan.