Installation Coordinator: Customer & Operations Champion

Socket.dev; Tukwila (WA); On-site; USD 34,000 - 40,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to act as a customer support expert who guides installations from start to finish. This role focuses on maintaining customer communication, coordinating with internal and external teams, and ensuring accurate paperwork and timely job movement.

Key responsibilities include managing customer updates across the install life cycle, assisting with escalations, scheduling inspections, placing orders, and processing labor bills for third-party

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• High school diploma or GED typically required.

Responsibilities

• 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions.
• 25% Job Process Support - Communicates and coordinates with internal and external branch partners for all job inquiries and assists with escalations and exceptions.
• 40% Operations - Facilitates intake and management of open jobs, reviews paperwork for accuracy, collects payments, schedules inspections, places material orders, and processes labor bills for 3rd party providers.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Problem solving

Time management

Education

High school diploma / GED

Tools

Microsoft Office

Job description

The Home Depot is seeking an Installation Coordinator to act as a customer support expert who guides installations from start to finish. This role focuses on maintaining customer communication, coordinating with internal and external teams, and ensuring accurate paperwork and timely job movement.

Key responsibilities include managing customer updates across the install life cycle, assisting with escalations, scheduling inspections, placing orders, and processing labor bills for third-party