Install & Service Coordinator

ADT Security Services; West Palm Beach (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

ADT Security Services in Florida is seeking an office-based support role to handle install, service and customer service work assigned by Management in a Consumer Small Business office.

The position involves backlog management, scheduling gaps, permit handling, paperwork scanning, and coordinating calls and emails with Field Techs and Advisors. Basic computer skills and multitasking are essential.

Qualifications

• High School diploma or equivalent required.
• Minimum six months of experience preferred.
• Basic computer skills with Word and Excel; typing skills expected.

Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Job description

ADT Security Services in Florida is seeking an office-based support role to handle install, service and customer service work assigned by Management in a Consumer Small Business office.

The position involves backlog management, scheduling gaps, permit handling, paperwork scanning, and coordinating calls and emails with Field Techs and Advisors. Basic computer skills and multitasking are essential.