Administrative Coordinator

ADT; Duluth (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

ADT in the United States seeks an Office/Field Support role to handle install, service, and customer service tasks in a Consumer Small Business setting. You will manage backlogs, scheduling, and paperwork while coordinating with Field Tech and Advisor teams.

The position requires a High School diploma or equivalent, and roughly six months of related experience, with basic Word/Excel and typing skills. You will assist with credits, cancellations, and updating customer records.

Qualifications

• High School diploma or equivalent is required.
• Preferred six months of experience in similar roles.
• Basic computer skills with Word, Excel, and typing.
• Must be able to handle multiple tasks.

Responsibilities

• Handle install, service, and customer service work in a Consumer Small Business office.
• Manage backlog and scheduling to fill gaps.
• Update customer accounts and assist with credits or cancellations.
• Communicate via phone and email with Field Tech and Advisor teams.

Skills

High School diploma

6 months experience

Microsoft Word

Microsoft Excel

Typing skills

Multi-tasking

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Typing

Job description

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

3022200

Major Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Qualifications

Knowledge, Skills and Abilities

• High School diploma or equivalent.
• Preferred Six (6) months of experience.
• Basic Computer knowledge in Microsoft Word, Excel, and Typing skills.
• Must be able to handle multiple tasks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.