Home Security Service Technician - Field Expert

ADT Security Services; Largo, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT Security Services in Florida is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions at customers' homes or businesses. You will service fire and CO detectors, networking, hosted video, and access control, test signals with central monitoring, and provide customer-focused support in a dynamic team environment.

A high school diploma, valid driver’s license, strong communication, and a service mindset are

Qualifications

• Experience in servicing security systems or home automation.
• Solid technical aptitude for configuring and troubleshooting systems.
• Excellent verbal communication and customer-facing skills.
• Customer-focused mindset with a proactive service approach.
• Ability to adapt and thrive when faced with uncertain situations.
• Valid driver’s license and clean driving record.
• High school diploma or equivalent required.

Responsibilities

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Provide excellent customer service by helping customers understand protection at their home.
• Work in a dynamic, collaborative environment with customers and coworkers.
• Visit customer residences or businesses to provide solutions.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused and customer driven

Thrive in uncertainty

Valid driver’s license

Education

High School degree or equivalent

Job description

ADT Security Services in Florida is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions at customers' homes or businesses. You will service fire and CO detectors, networking, hosted video, and access control, test signals with central monitoring, and provide customer-focused support in a dynamic team environment.

A high school diploma, valid driver’s license, strong communication, and a service mindset are