Administrative Coordinator (Job ID 3022200)

ADT Security Services; Duluth, Northern (GA, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

ADT Security Services in Georgia, Duluth is seeking a detail-focused professional to support install and service tasks for a Consumer Small Business office. You will handle backlog, scheduling, permit management, and account updates while coordinating with field teams and vendors.

The role emphasizes multitasking, basic MS Office skills, and customer service abilities. Eligible candidates will support operations and respond to management directives, with a focus on accuracy and efficiency.

Qualifications

• High School diploma or equivalent is required.
• Preferred six months of experience in related work.
• Basic computer knowledge in Microsoft Word and Excel, plus typing skills.
• Must be able to handle multiple tasks simultaneously.

Responsibilities

• Handle install, service, and customer service work as assigned by Management in a Consumer Small Business office.
• Manage install and service backlog and schedule gaps.
• Manage permits and paperwork for install and service.
• Update customer accounts and coordinate field tech activities.
• Coordinate vendor meetings and assist with credits or cancellations.
• Perform other duties as assigned by Management.

Skills

Multi-tasking

Microsoft Word

Microsoft Excel

Typing

Customer service

Education

High School diploma or equivalent

Job description

Major Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Qualifications

Knowledge, Skills and Abilities

• High School diploma or equivalent.
• Preferred Six (6) months of experience.
• Basic Computer knowledge in Microsoft Word, Excel, and Typing skills.
• Must be able to handle multiple tasks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.