Administrative Coordinator

ADT Security Services; West Palm Beach (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

ADT Security Services in Florida is seeking an office-based support role to handle install, service and customer service work assigned by Management in a Consumer Small Business office.

The position involves backlog management, scheduling gaps, permit handling, paperwork scanning, and coordinating calls and emails with Field Techs and Advisors. Basic computer skills and multitasking are essential.

Qualifications

• High School diploma or equivalent required.
• Minimum six months of experience preferred.
• Basic computer skills with Word and Excel; typing skills expected.

Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Job description

Major Responsibilities

• Handle install, service, and customer service work assigned by Management in a Consumer Small Business office.
• Detail of job details as follows;
• Install and service backlog management
• Install and service job scheduling/filling schedule gaps
• Managing install/monitoring permits
• Managing missing paperwork/Scanning all install and service paperwork when needed
• Field Tech and Advisor phone calls/emails
• Update customer accounts
• Scheduling vendor meets
• Assist with customer credits or cancellations
• Additional tasks may be assigned by Management

Qualifications

Knowledge, Skills and Abilities

• High School diploma or equivalent.
• Preferred Six (6) months of experience.
• Basic Computer knowledge in Microsoft Word, Excel, and Typing skills.
• Must be able to handle multiple tasks.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.