Install Base Account Executive, Healthcare Growth

UKG; Madison (WI); On-site; USD 86,000 - 105,000; Full time

Job summary

UKG seeks a dynamic Install Base Account Executive in the United States to drive revenue within healthcare accounts (75-500 employees). You will upsell and cross-sell modules, build executive relationships, and lead strategic campaigns to increase bookings.

You will collaborate with internal teams to monitor account health, deliver business reviews, and maintain accurate CRM data while advancing customer satisfaction and adoption of HCM/Payroll solutions.

Qualifications

• 2+ years of successful experience in account management, sales, customer success, ERM, or a related field, with a demonstrated ability to meet or exceed sales quotas.
• OR 1+ years of experience in customer relations and/or business-to-business sales experience selling products and/or providing service to a broad customer/prospect base.
• Minimum of 1 year of experience in the technology/software industries.

Responsibilities

• Customer Relationship Management: Establish and maintain positive relationships with customers through regular online face-to-face interactions.
• Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion.
• Sales Campaigns: Develop and maintain a greenspace heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
• Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs.
• Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users.
• Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders.
• Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings.
• Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content.
• Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams.
• Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction.
• Data Management: Maintain accurate account contacts and sentiment in Salesforce, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours.

Skills

Account management

Sales

Customer success

CRM

Healthcare knowledge

Job description

UKG seeks a dynamic Install Base Account Executive in the United States to drive revenue within healthcare accounts (75-500 employees). You will upsell and cross-sell modules, build executive relationships, and lead strategic campaigns to increase bookings.

You will collaborate with internal teams to monitor account health, deliver business reviews, and maintain accurate CRM data while advancing customer satisfaction and adoption of HCM/Payroll solutions.