Inside Sales/Customer Service/Outreach Center Coordinator

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Career Growth Opportunities

Positive Environment

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is looking for a friendly Inside Sales representative. In this role, you will manage inbound and outbound calls to assist customers with their needs, ensuring excellent service. The ideal candidate will possess previous inside sales or call center experience, strong communication skills, and the ability to perform well under pressure. Competitive salary and performance bonuses are offered, along with opportunities for career advancement.

Qualifications

• Prior experience as a call center representative or inside sales representative.
• Ability to work well under pressure.
• Highly organized with time management skills.

Responsibilities

• Place outbound calls and receive inbound calls.
• Identify customer needs and provide solutions.
• Upsell products and services when appropriate.

Skills

Phone communication skills

Active listening techniques

Sales orientation

Time management

Customer Relationship Management (CRM) skills

Education

High school diploma/GED

Job description

Looking for a few qualified individuals to support outreach and inside sales department.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement

Benefits/Perks

• Competitive Compensation + productivity bonus
• Career Growth Opportunities
• Positive Environment
• Working with PEBSAF.ORG offers an impactful opportunity to make a tangible difference in the community.

Job Summary

We are seeking a friendly and professional with Inside Sales experience to join our team.

In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly and computer savvy.

Responsibilities

• Place outbound calls and receive inbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend training to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a call center representative, or inside sales representative, or a similar role is preferred
• Must be Result oriented. This is a high-paced environment.
• Excellent phone and verbal communication skills
• Understanding of active listening techniquesFamiliarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively