Inside Sales/Outreach Center Coordinator

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth Opportunities

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is looking for a friendly Inside Sales representative in South El Monte, California. The successful candidate will handle inbound and outbound calls, identify customer needs, and provide effective solutions. The role requires excellent communication skills, the ability to remain calm under pressure, and familiarity with CRM programs. Previous inside sales experience is preferred. Competitive compensation and opportunities for career growth are offered.

Qualifications

• Previous experience as a Call Center Representative or inside sales experience is preferred.
• Familiarity with Customer Relationship Management (CRM) programs.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call and provide solutions.
• Upsell products and services when appropriate.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Result oriented

Highly organized

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend training to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative, or inside sales experience, or a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Must be Result oriented
• Highly organized with the ability to prioritize projects and manage time effectively