Customer ServiceSchool Outreach Center Coordinator Lead

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; Burbank (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Opportunity for advancement

Competitive Compensation + productivity bonus

Career Growth Opportunities

Job summary

A community-focused organization located in Burbank, California, is seeking a friendly and professional individual for the Customer Service Lead position. The ideal candidate will have experience in Inside Sales or Customer Service, handling inbound and outbound communications. Responsibilities include identifying customer needs, providing solutions, upselling products, and documenting interactions. Applicants should possess excellent communication skills and be able to thrive in a high-paced environment.

Qualifications

• Previous experience in a call center or inside sales preferred.
• Must be result-oriented and able to thrive in a fast-paced environment.
• Familiarity with CRM programs.

Responsibilities

• Place outbound calls and receive inbound calls.
• Identify customer needs and provide solutions.
• Upsell products and services when appropriate.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• Flexible schedule
• Opportunity for advancement
• CUSTOMER SERVICE LEAD
• Benefits/Perks
• Competitive Compensation + productivity bonus
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

Responsibilities

• Place outbound calls and receive inbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend training to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a call center representative, or inside sales representative, or a similar role is preferred
• Must be Result oriented. This is a high-paced environment.
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively