Inside Sales Support & Quotes Specialist

Aesseal; Rockford (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

AESSEAL in Rockford, IL is seeking a Customer Service Representative to deliver high-quality service, manage inquiries, orders, and quotes, and support the outside sales team.

You will coordinate with production, engineering, and supply chain to confirm feasibility, lead times, and specifications, and prepare accurate quotes.

This role requires strong communication, multi-tasking, attention to detail, and SAP experience preferred; prior office-based customer service is a plus.

Qualifications

• High School Graduate or GED.
• Strong customer service and communication skills.
• Strong collaboration skills across multiple departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to analyze information and solve problems with limited direction.
• Basic technical aptitude with the ability to learn product applications.
• High attention to detail and accuracy.
• Prior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred.
• SAP experience preferred.

Responsibilities

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives.
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations.
• Coordinate with production, engineering, supply chain to confirm feasibility, lead times, and specifications.
• Assist outside sales team with quotes and customer communication; provide product, pricing, and availability information; help resolve customer issues and escalations.
• Research issues, interpret available information, and solve problems independently.
• Maintain organized records of quotes, orders, and customer interactions.
• Assist other customer service representatives to support overall team performance and workload.

Skills

Strong customer service and沟?

Education

High School Graduate or GED

Tools

SAP

Job description

AESSEAL in Rockford, IL is seeking a Customer Service Representative to deliver high-quality service, manage inquiries, orders, and quotes, and support the outside sales team.

You will coordinate with production, engineering, and supply chain to confirm feasibility, lead times, and specifications, and prepare accurate quotes.

This role requires strong communication, multi-tasking, attention to detail, and SAP experience preferred; prior office-based customer service is a plus.