Customer Service Representative

Aesseal; Rockford (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

AESSEAL in Rockford, IL is seeking a Customer Service Representative to deliver high-quality service, manage inquiries, orders, and quotes, and support the outside sales team.

You will coordinate with production, engineering, and supply chain to confirm feasibility, lead times, and specifications, and prepare accurate quotes.

This role requires strong communication, multi-tasking, attention to detail, and SAP experience preferred; prior office-based customer service is a plus.

Qualifications

• High School Graduate or GED.
• Strong customer service and communication skills.
• Strong collaboration skills across multiple departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven ability to analyze information and solve problems with limited direction.
• Basic technical aptitude with the ability to learn product applications.
• High attention to detail and accuracy.
• Prior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred.
• SAP experience preferred.

Responsibilities

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives.
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations.
• Coordinate with production, engineering, supply chain to confirm feasibility, lead times, and specifications.
• Assist outside sales team with quotes and customer communication; provide product, pricing, and availability information; help resolve customer issues and escalations.
• Research issues, interpret available information, and solve problems independently.
• Maintain organized records of quotes, orders, and customer interactions.
• Assist other customer service representatives to support overall team performance and workload.

Skills

Strong customer service and沟?

Education

High School Graduate or GED

Tools

SAP

Job description

## Customer Service RepresentativeApplylocations: Rockford - OFFICEtime type: Full timeposted on: Posted 6 Days Agojob requisition id: R-100165**Job Description:****Job Purpose** Responsible for delivering high-quality customer service while supporting the outside sales team through accurate order entry and quoting, ensuring a positive resolution for all customer inquiries. This role serves as a critical link between customers, sales, and internal teams, ensuring timely and effective responses to complex inquiries related to pricing, lead times, and product applications.**Duties & Responsibilities*** Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives* Prepare accurate and timely quotes, including complex pricing and lead time evaluations* Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications* Actively support outside sales team members by: + Assisting with quotes and customer communication + Providing product, pricing, and availability information + Helping resolve customer issues and escalations* Research issues, interpret available information, and use critical thinking to solve problems independently* Maintain organized records of quotes, orders, and customer interactions* Assist other customer service representatives to support overall team performance and workloadOther duties, responsibilities, and activities may be modified or assigned at any time based on business needs.**Health, Safety, Environment, Quality and Ethical Standards**Ensure compliance with the Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world-leading.**Organization**This position has no supervisory responsibilities.**Key Skills and Qualification*** High School Graduate or GED* Strong customer service and communication skills* Strong collaboration skills across multiple departments* Ability to manage multiple priorities in a fast-paced environment* Proven ability to analyze information and solve problems with limited direction* Basic technical aptitude with the ability to learn product applications* High attention to detail and accuracy* Prior experience in customer service – preferably in an office environment – including order entry, quoting, or inside sales support is preferred.* SAP experience preferred**Physical Requirements****Physical Demands****Lift/Carry**StandF (Frequently)WalkF (Frequently)SitC (Constantly)Reach OutwardF (Frequently)Reach Above ShoulderN (Not Applicable)ClimbN (Not Applicable)CrawlN (Not Applicable)Squat or KneelO (Occasionally)BendO (Occasionally)10 lbs or lessO (Occasionally)11-20 lbsO (Occasionally)21-50 lbsO (Occasionally)51-100 lbsN (Not Applicable)Over 100 lbsN (Not Applicable)**Push/Pull**12 lbs or lessO (Occasionally)13-25 lbsO (Occasionally)26-40 lbsO (Occasionally)41-100 lbsN (Not Applicable)**N (Not Applicable)**Activity is not applicable to this occupation.**O (Occasionally)**Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)**F (Frequently)**Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)**C (Constantly)**Occupation requires this activity more than 66% of the time (5.5+ hrs/day)AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.