Customer Service Representative

Aesseal-Inc; Rockford (TN); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

AESSEAL seeks a customer service professional to manage inquiries, orders, and requests from customers and outside sales representatives, delivering responsive and accurate support.

You will coordinate with production, engineering, and supply chain to confirm feasibility, lead times, and specifications, and assist outside sales with quotes and product availability information. Excellent problem-solving and record-keeping are essential.

Formación

• Provide responsive, professional customer service.
• Prepare accurate quotes with pricing and lead times.
• Coordinate with production, engineering, and supply chain.

Responsabilidades

• Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives.
• Prepare accurate and timely quotes, including complex pricing and lead time evaluations.
• Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications.
• Actively support outside sales by assisting with quotes, customer communication, and providing product, pricing, and availability information.
• Maintain organized records of quotes, orders, and customer interactions.

Descripción del empleo

Job Description:Duties & ResponsibilitiesProvide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representativesPrepare accurate and timely quotes, including complex pricing and lead time evaluationsCoordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specificationsActively support outside sales team members by:Assisting with quotes and customer communicationProviding product, pricing, and availability informationHelping resolve customer issues and escalationsResearch issues, interpret available information, and use critical thinking to solve problems independentlyMaintain organized records of quotes, orders, and customer interactionsAssist other customer service representatives to support overall team performance and workloadOther duties, responsibilities, and activities may be modified or assigned at any time based on business needs.AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.