Inside Sales Specialist CRM & Customer Enablement (Remote)

GigaDevice Semiconductor Inc.; United States; À distance; USD 60 000 - 90 000; Plein temps

Résumé du poste

GigaDevice Semiconductor Inc. is seeking an Inside Sales Representative to support Regional Sales Managers across the US, Canada, Mexico, and Brazil.

This role sits in Sales Operations and works inside the CRM structure, forecast process, and reporting cadence of the Americas sales team. You will handle customer and distributor inquiries, prepare quotations, process orders, manage samples, and track contracts and NDA/LoA paperwork while coordinating with RSMs, field engineers, and distribution

Qualifications

• Bachelor's degree or equivalent in Business, Engineering, or related field.
• 3+ years in inside sales, customer service, order management, or program coordination, ideally in semiconductors or electronics.
• Working knowledge of CRM tools (SAP CRM preferred), Microsoft Office, and quoting or order systems.
• Strong organization, follow through, and attention to detail.
• Clear written and verbal communication with customers and internal teams.
• Comfortable working with distributors and across time zones.
• Spanish or Portuguese is a plus.

Responsabilités

• Serve as the first point of contact for customer and distributor inquiries on product, quality, supply chain, and general device information.
• Prepare quotations and process orders in coordination with distribution and Global Operations.
• Manage sample requests from intake to delivery, with the Customer Service team.
• Track and communicate PCN and EOL notifications to affected customers and distributors.
• Support preparation, routing, and tracking of NDAs, DAs, and LoAs for timely execution.
• Maintain a current record of contract status and renewal dates.
• Support tracking of transfer business and distributor related paperwork.
• Keep CRM records, opportunities, and sample activity current, following standards set by Sales Operations.
• Prepare routine reports and data pulls for weekly and monthly review cadences.
• Flag data gaps and open items to RSMs and Sales Operations.
• Coordinate customer projects from kickoff to delivery across R&D, manufacturing, and logistics.
• Identify risks early and propose mitigation.

Connaissances

Organization

Attention to detail

Communication

Time management

Cross-time-zone collaboration

Customer service

Formation

Bachelor's degree in Business, Engineering, or a related field

Outils

SAP CRM

Microsoft Office

Quoting/Order systems

Description du poste

GigaDevice Semiconductor Inc. is seeking an Inside Sales Representative to support Regional Sales Managers across the US, Canada, Mexico, and Brazil.

This role sits in Sales Operations and works inside the CRM structure, forecast process, and reporting cadence of the Americas sales team. You will handle customer and distributor inquiries, prepare quotations, process orders, manage samples, and track contracts and NDA/LoA paperwork while coordinating with RSMs, field engineers, and distribution