Inside Sales Specialist - Manufacturing: Quotes & Orders

Nesco Resource, LLC; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Nesco Resource, LLC in Cleveland, OH is seeking an Inside Sales Specialist (Manufacturing) to manage the full quote-to-order lifecycle with accuracy, urgency, and professionalism. The ideal candidate has manufacturing experience, understands margin vs.

markup pricing, and collaborates with outside sales, production, and purchasing to ensure on-time fulfillment. If you are detail-oriented, customer-focused, and proficient with ERP/CRM and MS Office, you will thrive in our fast-paced team.

Qualifications

• 2+ years of inside sales, customer service, or order management in a manufacturing or industrial environment.
• Demonstrated understanding of margin vs. markup pricing concepts and their application in quoting.
• Exceptional attention to detail, able to manage multiple open orders and quotes simultaneously without errors.
• Strong written and verbal communication skills with a customer-first mindset.
• Proficiency with ERP or CRM systems, and Microsoft Office Suite (Excel, Outlook, Word).

Responsibilities

• Handle inbound quote requests via phone and email promptly and accurately.
• Prepare, review, and issue customer quotations in alignment with pricing strategies, factoring in both margin and markup.
• Process customer purchase orders, ensuring accuracy in pricing, part numbers, lead times, and shipping details.
• Perform timely follow-up on open quotes to drive conversions and maintain customer engagement.
• Issue and manage purchase orders to suppliers and internal production teams as required.
• Follow up with vendors and internal stakeholders to confirm order acknowledgments, delivery schedules, and any changes.
• Proactively communicate delays or discrepancies to customers and outside sales before they become issues.
• Monitor and track open orders from placement through delivery, ensuring on-time fulfillment.
• Provide customers with shipment updates, tracking numbers, and estimated delivery information.
• Identify and elevate potential shipping or fulfillment issues in a timely manner.
• Serve as a primary point of contact for inbound customer inquiries, maintaining a professional and responsive communication standard.
• Collaborate closely with outside sales representatives to support their accounts, relay key customer information, and ensure seamless handoffs.
• Coordinate with internal departments, including production, shipping, and purchasing to resolve order-related questions and issues.
• Maintain thorough and accurate records of all customer interactions, quotes, and orders in the CRM or ERP system.

Skills

Inside sales

Customer service

Pricing knowledge

Attention to detail

Communication skills

Time management

Independent work

Tools

ERP/CRM systems

Microsoft Office

Job description

Nesco Resource, LLC in Cleveland, OH is seeking an Inside Sales Specialist (Manufacturing) to manage the full quote-to-order lifecycle with accuracy, urgency, and professionalism. The ideal candidate has manufacturing experience, understands margin vs.

markup pricing, and collaborates with outside sales, production, and purchasing to ensure on-time fulfillment. If you are detail-oriented, customer-focused, and proficient with ERP/CRM and MS Office, you will thrive in our fast-paced team.