Inside Sales Specialist

Dover Corp; Salisbury (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Dover Corp in Salisbury, MD is seeking an Inside Sales professional to create customer quotations, follow up on leads, and manage accounts in the CRM. You will coordinate with Engineering for technical input and with Operations to relay production updates to customers on open orders.

The role requires strong verbal and written communication, attention to detail, and the ability to juggle multiple quotations in a fast-paced manufacturing environment.

Qualifications

• High School Diploma or GED required.
• 2-4 years' direct customer service experience.
• Clear verbal and written communication skills.
• Experience in planning, directing, and coordinating quotations.
• Manufacturing environment experience; electronics experience a plus.
• Ability to learn and use CRM/ERP systems.

Responsibilities

• Create quotations for customers.
• Create and follow-up on leads from customers.
• Manage accounts and opportunities in CRM.
• Manage customer online supply chain portals for quotation and order status.
• Support in-person and remote customer meetings.
• Interface with Engineering for technical evaluations.
• Understand part topologies to support accurate quoting.
• Create part numbers in ERP.
• Work with Operations to provide production updates to customers on open-orders.
• Support customer order expedite requests.

Skills

Customer service

Quotations planning

CRM

ERP

MS Office

Education

High School Diploma or GED

Tools

CRM software

ERP software

Microsoft Office

Job description

POSITION OVERVIEW

The primary function of this role is to interface with customers, in support of Business Development, regarding requests for quotations, product inquiries, and general sales inquiries. This function also needs to work closely with Operations to provide existing sales order updates.

Essential Duties and Responsibilities:

Inside Sales Functions

• Creation of quotations for customers
• Creation and follow-up on leads from customers
• Managing accounts and opportunities in Customer Relationship Management (CRM) system
• Managing customer online supply chain portals - specific to quotation and order status requirements
• Supporting in-person and remote customer meetings
• Interfacing with Engineering for technical evaluations
• Understanding part topologies to support accurate quoting
• Creating part numbers in Enterprise Resource Planning (ERP) system
• Working with Operations to ensure production updates are communicated to customers in response to open-order status requests
• Supporting customer order expedite requests

QUALIFICATIONS SUMMARY:

• High School Diploma or GED
• 2-4 years' direct customer service experience
• Clear Verbal and Written communication skills
• Experience in planning, directing, and coordinating quotations
• Must have experience in a manufacturing environment, with electronics experience being a plus
• Must meet the knowledge, skills, and abilities listed

Knowledge, Skills and Abilities:

• Must have strong attention to detail
• Must be able to analyze and solve complex problems
• Must have excellent interpersonal and communication skills
• Must have expertise in Microsoft Office Suite products, specifically Word, Excel, PowerPoint
• Must have the ability to plan and manage multiple projects at once
• Ability to read, analyze and interpret contracts, technical procedures, and/or governmental documents
• Ability to learn and operate effectively in CRM and ERP applications
• Ability to thrive in a dynamic, high-pace environment