Inside Sales Specialist - Customer Solutions & Orders

Poolcorp; Boise (ID); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA wellness

401(k) match

PTO + holidays

Life insurance

Long-term disability

Parental leave

Tuition programs

Bonus programs

ESPP

Employee discounts

Job summary

POOLCORP is looking for an Inside Sales Associate to support customers at the counter and by phone, answer product questions, process orders, and help ensure smooth sales and pickup experiences. You will build strong customer relationships and assist showroom and basic warehouse operations in a fast-paced team environment.

The role offers competitive pay ($20.00–$25.00 hourly) plus performance bonuses, with full benefits, PTO, holidays, and tuition programs.

Qualifications

• Must be 18 years or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Responsibilities

• Assists walk-in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross-trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Customer service

Sales support

Order processing

MS Office

Product knowledge

Education

High school diploma or GED

Tools

RF scanner

POS system

Inventory software

Job description

POOLCORP is looking for an Inside Sales Associate to support customers at the counter and by phone, answer product questions, process orders, and help ensure smooth sales and pickup experiences. You will build strong customer relationships and assist showroom and basic warehouse operations in a fast-paced team environment.

The role offers competitive pay ($20.00–$25.00 hourly) plus performance bonuses, with full benefits, PTO, holidays, and tuition programs.