Inside Sales Associate: Fast-Paced Customer Solutions

Poolcorp; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription Drug coverage with FSAs

401(k) with generous company match

13 days of PTO

8 paid holidays

100% employer paid Life Insurance

Long-Term Disability Insurance

Paid Parental Leave

Fully Funded Tuition Education Program

Bonus Programs including Employee Ref/

Employee Stock Purchase Plan

Employee Discounts

Job summary

POOLCORP, located in St. Louis, MO, seeks an Inside Sales Associate to assist customers at the counter and over the phone. You will answer product questions, process orders, recommend solutions, and help ensure a smooth sales and pickup experience in a fast-paced, team-oriented environment.

You will build strong customer relationships while supporting showroom and basic warehouse duties. A strong service mindset, 18+ years, and familiarity with MS Office are valued for success.

Qualifications

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.
• Preferred: High school diploma or GED, 1+ years of related inside sales experience, Familiarity with pool supplies, parts, chemicals, or pool construction/maintenance.

Responsibilities

• Assists walk‑in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross‑trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Excellent customer service attitude

Strong computer skills

Move heavy items (up to 100 lbs)

1+ years inside sales experience

Education

High school diploma or GED

Tools

MS Office

Job description

POOLCORP, located in St. Louis, MO, seeks an Inside Sales Associate to assist customers at the counter and over the phone. You will answer product questions, process orders, recommend solutions, and help ensure a smooth sales and pickup experience in a fast-paced, team-oriented environment.

You will build strong customer relationships while supporting showroom and basic warehouse duties. A strong service mindset, 18+ years, and familiarity with MS Office are valued for success.