Inside Sales Specialist – Customer Solutions

Poolcorp; Clear Lake (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription Drug coverage with FSA &

401(k) with generous company match

13 days PTO + 8 holidays

Life Insurance

Long-Term Disability

Parental Leave

Tuition Education Programs

Bonus Programs & Employee Referrals

Employee Stock Purchase Plan

Employee Discounts

Job summary

POOLCORP seeks an Inside Sales Associate to enhance the customer experience by assisting walk-in and phone customers with product questions, orders, and service needs. You will enter sales orders, generate invoices, and process payments, while recommending solutions based on inventory and customer needs.

As a hands-on team member, you will support showroom and basic warehouse duties, help ensure timely delivery, and participate in cross-training for receiving and shipping.

Qualifications

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.
• Preferred: High school diploma or GED, 1+ years of related inside sales experience, Familiarity with pool supplies, parts, chemicals, or pool construction/maintenance.

Responsibilities

• Assists walk-in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer’s warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross‑trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Customer service

MS Office

Phone support

Education

High school diploma or GED

Job description

POOLCORP seeks an Inside Sales Associate to enhance the customer experience by assisting walk-in and phone customers with product questions, orders, and service needs. You will enter sales orders, generate invoices, and process payments, while recommending solutions based on inventory and customer needs.

As a hands-on team member, you will support showroom and basic warehouse duties, help ensure timely delivery, and participate in cross-training for receiving and shipping.