Inside Sales Specialist: Customer Growth & Solutions

Trane Technologies; Ashland (VA); On-site; USD 78,435,000 - 114,078,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Parental leave support

Job summary

Trane Technologies in Ashland, VA is hiring an Account Development Associate to serve as a trusted advisor for customers, ensuring their needs are met and issues resolved quickly. You will process orders, address inquiries, and promote the portfolio to maximize satisfaction and future sales.

This on-site role requires strong product knowledge, a customer-service mindset, and the ability to collaborate with Account Managers to grow revenue and deliver high-quality solutions.

Qualifications

• H.S. Diploma or General Education Degree (GED)
• Inside sales, retail, or related experience
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

• Proactively engages phone customers, understanding needs and providing prompt solutions.
• Collaborates with Account Managers to service accounts and drive revenue.
• Actively seeks out potential sales opportunities for Account Managers and the District, adding value for customers.
• Maintains current knowledge of portfolio offerings and demonstrates technical knowledge to provide value propositions.
• Drives sales by identifying related products or add-ons and promoting promotions on parts orders.
• Finds best method to resolve problems while adhering to company policies.
• Makes outbound calls including marketing new products.
• Executes quote and order management processes with high accuracy to expedite fulfillment and delivery.

Skills

Inside sales

Customer service

Relationship building

Sales coordination

Education

HS Diploma or GED

Job description

Trane Technologies in Ashland, VA is hiring an Account Development Associate to serve as a trusted advisor for customers, ensuring their needs are met and issues resolved quickly. You will process orders, address inquiries, and promote the portfolio to maximize satisfaction and future sales.

This on-site role requires strong product knowledge, a customer-service mindset, and the ability to collaborate with Account Managers to grow revenue and deliver high-quality solutions.