Inside Sales & Customer Service Specialist (HVAC)

Trane Technologies; Timonium (MD); On-site; USD 56,482,000 - 114,078,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies seeks a Customer Specialist to serve as a trusted advisor to customers, handling quotes and orders, and supporting Account Managers across multiple store locations. The role requires onsite presence and strong customer service to boost store productivity and sales growth.

The position emphasizes responding to inquiries, processing requests, and offering product solutions while maintaining high accuracy and collaborative teamwork to drive results.

Qualifications

• 2+ years of inside sales, retail, or related experience.
• High school diploma or GED required.
• Strong customer-service, sales, and relationship-building skills.

Responsibilities

• Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
• Process quotes and orders for Account Managers, maintaining high volume and accuracy.
• Provide technical support, promote product offerings, and identify additional sales opportunities.
• Make outbound calls, resolve customer issues within policy, and visit customers as needed.
• Support store operations through event assistance, in-store coverage, inventory tasks, and adherence to safety and standard work.
• Collaborate with teams, mentor new associates, engage in community activities, and model strong customer-facing behavior.

Skills

Inside sales experience

Customer service

Retail experience

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Trane Technologies seeks a Customer Specialist to serve as a trusted advisor to customers, handling quotes and orders, and supporting Account Managers across multiple store locations. The role requires onsite presence and strong customer service to boost store productivity and sales growth.

The position emphasizes responding to inquiries, processing requests, and offering product solutions while maintaining high accuracy and collaborative teamwork to drive results.