Inside Sales Support

Delphon; Hayward (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Delphon in Hayward, CA is seeking an Inside Sales specialist to engage with current customers and new leads from tradeshow activity, advertising, and web inquiries. You will understand customer needs, recommend appropriate data and products, provide samples and quotes, and document all activity in CRM and logs.

The role also supports RMA processing, quotes, samples, and order entry for the customer service team.

Qualifications

• 3-5 years of technical sales experience.
• MS Office Suites.
• Bachelor's degree in Sales/Marketing and/or related field.

Responsibilities

• Interact with current customers and new sales leads.
• Recommend data and products, provide samples and quotes.
• Follow up on product evaluations and document activities in CRM/logs.
• Process and manage RMAs, quotes, and samples for outside sales support.
• Assist with order entry and back-up customer service.
• Travel minimally for local customer meetings.

Skills

Customer interaction

CRM usage

Excel skills

Communication skills

Organizational skills

Education

Bachelor's degree in Sales/Marketing or related field

Tools

MS Office Suites

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales & Marketing Full Time Hayward, CA, US

30+ days ago Requisition ID: 1024

SUMMARY DESCRIPTION:

Inside Sales is responsible for interaction with both current customers and new sales leads received through tradeshow activities, advertising, website, and other sources. Person must understand customer needs and requirements; recommend appropriate techncial data and products, provide samples and quotes, follow-up on results of product evaluation, and document all activities in CRM and/or Logs. Detailed information for all new Sales Opportunities managed by person are tracked in CRM. Minimal travel for local customer meetings.

The scope of the activities of the Inside Sales person also include supporting the outside sales team by processing and managing RMA's , quotes, and samples and completing various sales projects (data gathering; creating charts, etc.) Knowledge of EXCEL is required. Position will also serve as back-up to Customer Service Dept. and perform Order Entry as needed.

This position relies on basic semiconductor and photonics related experience to understand customer applications, articulate technology, and position the Gel-Pak products in order to identify and satisfy customer requirements. Person must be action-oriented with excellent communication and organizational skills to successfully manage customers through all stages of the sales cycle.

Education, Training and Experience:

• 3-5 year of technical sales experience
• MS Office Suites
• Bachelors degree in Sales/Marketing and/or related field