Inside Sales Representative

GigaDevice Semiconductor Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

GigaDevice Semiconductor Inc. is seeking an Inside Sales Representative to support Regional Sales Managers across the US, Canada, Mexico, and Brazil.

This role sits in Sales Operations and works inside the CRM structure, forecast process, and reporting cadence of the Americas sales team. You will handle customer and distributor inquiries, prepare quotations, process orders, manage samples, and track contracts and NDA/LoA paperwork while coordinating with RSMs, field engineers, and distribution

Qualifications

• Bachelor's degree or equivalent in Business, Engineering, or related field.
• 3+ years in inside sales, customer service, order management, or program coordination, ideally in semiconductors or electronics.
• Working knowledge of CRM tools (SAP CRM preferred), Microsoft Office, and quoting or order systems.
• Strong organization, follow through, and attention to detail.
• Clear written and verbal communication with customers and internal teams.
• Comfortable working with distributors and across time zones.
• Spanish or Portuguese is a plus.

Responsibilities

• Serve as the first point of contact for customer and distributor inquiries on product, quality, supply chain, and general device information.
• Prepare quotations and process orders in coordination with distribution and Global Operations.
• Manage sample requests from intake to delivery, with the Customer Service team.
• Track and communicate PCN and EOL notifications to affected customers and distributors.
• Support preparation, routing, and tracking of NDAs, DAs, and LoAs for timely execution.
• Maintain a current record of contract status and renewal dates.
• Support tracking of transfer business and distributor related paperwork.
• Keep CRM records, opportunities, and sample activity current, following standards set by Sales Operations.
• Prepare routine reports and data pulls for weekly and monthly review cadences.
• Flag data gaps and open items to RSMs and Sales Operations.
• Coordinate customer projects from kickoff to delivery across R&D, manufacturing, and logistics.
• Identify risks early and propose mitigation.

Skills

Organization

Attention to detail

Communication

Time management

Cross-time-zone collaboration

Customer service

Education

Bachelor's degree in Business, Engineering, or a related field

Tools

SAP CRM

Microsoft Office

Quoting/Order systems

Job description

Position Overview

GigaDevice is a leading fabless semiconductor company offering SPI NOR Flash, SPI NAND Flash, DRAM, MCU, and analog products. The Americas business is growing quickly and our Regional Sales Managers need more time in front of customers. The Inside Sales Representative is the execution layer behind the sales team. This role handles daily customer and distributor transactions so that RSMs can focus on selling.

The role sits within Sales Operations and works inside the CRM structure, forecast process, and reporting cadence of the Americas sales team. It supports Regional Sales Managers across the US, Canada, Mexico, and Brazil.

Reports to Sales Operations Manager, Americas Works with Regional Sales Managers, Field Application Engineers, distribution partners, Global Operations, Customer Service, and BU teams Location Remote, United States.

Key Responsibilities

Customer and distributor support

• Serve as first point of contact for customer and distributor inquiries on product, quality, supply chain, and general device information
• Prepare quotations and process orders in coordination with distribution and Global Operations
• Manage sample requests from intake to delivery, with the Customer Service team
• Track and communicate PCN and EOL notifications to affected customers and distributors

Contracts and commercial administration

• Support preparation, routing, and tracking of NDAs, DAs, and LoAs for timely execution
• Maintain a current record of contract status and renewal dates
• Support tracking of transfer business and distributor related paperwork

CRM and reporting execution

• Keep CRM records, opportunities, and sample activity current, following standards set by Sales Operations
• Prepare routine reports and data pulls for weekly and monthly review cadences
• Flag data gaps and open items to RSMs and Sales Operations

Customer project coordination

• Coordinate customer projects from kickoff to delivery across R&D, manufacturing, and logistics
• Identify risks early and escape with a proposed mitigation
• Support customer training on GigaDevice systems and tools
• Quote turnaround and order processing within agreed service levels
• Sample requests tracked to closure with no open items older than the agreed threshold
• Complete and current NDA, DA, and LoA tracker
• CRM records updated weekly to the Sales Operations standard
• PCN and EOL notices communicated on time with confirmed customer acknowledgment
• Measurable reduction in RSM time spent on administrative work

Qualifications

• Bachelor's degree in Business, Engineering, or a related field
• 3 or more years in inside sales, customer service, order management, or program coordination, ideally in semiconductors or electronics
• Working knowledge of CRM tools (SAP CRM preferred), Microsoft Office, and quoting or order systems
• Strong organization, follow through, and attention to detail
• Clear written and verbal communication with customers and internal teams
• Comfortable working with distributors and across time zones
• Spanish or Portuguese is a plus

Success Measures

• RSM feedback on time freed for customer facing work
• Data quality scores in CRM and forecast reviews