Inside Sales Specialist - Competitive Pay & Benefits

Poolcorp; Boise (ID); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401k with company match

PTO & holidays

Life Insurance

Tuition assistance

Employee discounts

Job summary

POOLCORP is seeking a customer-focused associate in Boise, ID to assist walk-in and phone customers with product questions, orders, and service needs. You will enter sales orders, generate invoices, and process payments or credits according to policy.

Responsibilities include recommending products, handling warranty items, providing delivery estimates, and stocking showroom merchandise. Cross-training in receiving and warehouse duties supports overall branch operations.

Qualifications

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.

Responsibilities

• Assists walk-in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross-trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

MS Office

RF scanner

Job description

POOLCORP is seeking a customer-focused associate in Boise, ID to assist walk-in and phone customers with product questions, orders, and service needs. You will enter sales orders, generate invoices, and process payments or credits according to policy.

Responsibilities include recommending products, handling warranty items, providing delivery estimates, and stocking showroom merchandise. Cross-training in receiving and warehouse duties supports overall branch operations.