Inside Sales Specialist: Builder Accounts & Solutions

Ferguson Enterprises, Inc.; Golden Valley (MN); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Job summary

Ferguson Enterprises, Inc. in Minnesota is hiring a Sales Support Representative to assist Sales associates, manage builder accounts, and coordinate deliveries while delivering personalized customer service.

The role emphasizes timely quotes, accurate sales orders, and quick responses to customer needs. The ideal candidate has up to 3 years in sales or customer service, familiarity with plumbing, appliances and lighting, and strong upselling and relationship-building skills.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, appliances and lighting is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Effectively manage builder accounts throughout the sales process
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Skills

Sales

Customer service

CRM

Upselling

Microsoft Office

Tools

CRM system

Phone system

Job description

Ferguson Enterprises, Inc. in Minnesota is hiring a Sales Support Representative to assist Sales associates, manage builder accounts, and coordinate deliveries while delivering personalized customer service.

The role emphasizes timely quotes, accurate sales orders, and quick responses to customer needs. The ideal candidate has up to 3 years in sales or customer service, familiarity with plumbing, appliances and lighting, and strong upselling and relationship-building skills.