Growth-Focused Inside Sales Support

Ferguson; Kalispell (MT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender affirming benefits

Family building benefits

Paid parental leave

Associate discounts

Job summary

Ferguson in Kalispell, MT is seeking a hands-on Sales Support Representative to assist customers, prepare quotes, place orders, and coordinate deliveries. The role emphasizes customer service, quick problem solving, and teamwork with Sales staff to identify the best products and solutions.

The position requires 0-3 years in sales or customer service, familiarity with CRM and MS Office, and a willingness to learn about plumbing/HVAC fields. Hours are 8:00 a.m.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Skills

CRM usage

Customer service

Upselling

Tools

Microsoft Office

Job description

Ferguson in Kalispell, MT is seeking a hands-on Sales Support Representative to assist customers, prepare quotes, place orders, and coordinate deliveries. The role emphasizes customer service, quick problem solving, and teamwork with Sales staff to identify the best products and solutions.

The position requires 0-3 years in sales or customer service, familiarity with CRM and MS Office, and a willingness to learn about plumbing/HVAC fields. Hours are 8:00 a.m.