Production Inside Sales Representative

Ferguson Enterprises, LLC; Minneapolis (MN); On-site; USD 28,000 - 45,000; Full time

Job summary

Ferguson Enterprises, LLC is seeking a Sales Support Representative to assist the sales team with product recommendations, quotes, and order processing. This role emphasizes fast response to customer needs, relationship building, and timely communications.

Based in Minnesota, the position supports customers with plumbing, appliances and lighting products and coordinates deliveries. A background in sales or customer service is preferred, with familiarity in CRM systems and MS Office.

Qualifications

• 0-3 years of sales and/or customer service experience preferred.
• Experience in plumbing, appliances and lighting is a plus.
• Exhibit strong sales skills, including upselling.
• Proven ability to respond quickly to customer needs and to make timely decisions.
• Ability to thrive in a fast-paced environment and follow through on commitments.
• General digital literacy including Microsoft Office.

Responsibilities

• Collaborate with Sales associates to determine the best products and solutions for customers.
• Manage builder accounts throughout the sales process.
• Provide personalized customer service with timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls, provide information, and resolve customer questions.

Skills

Sales

Customer service

Upselling

Relationship building

CRM experience

MS Office

Tools

CRM software

Phone system

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday to Friday, 8:30 am to 5 pm.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Effectively manage builder accounts throughout the sales process.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, appliances and lighting is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits and Compensation

• - Pay Range: - $20.57 - $32.91 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• - This role is Bonus or Incentive Plan eligible.
• - Ferguson complies with all wage regulations.
• - The starting wage may be higher in certain locations based on local or state wage requirements.
• - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
• - Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
• - Equal Employment Opportunity and Reasonable Accommodation Information

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers' complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.