Remote Inside Sales Rep — Build Solutions & Upsell

Ferguson Enterprises, Inc.; Richmond (VA); On-site; USD 53,722,000 - 85,871,000; Full time

Benefits offered by this job

Health

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Gender affirming and family building

Paid parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, LLC. is looking for an Inside Sales Representative to support customers by selecting the best products, preparing quotes, and processing sales orders. You will coordinate deliveries and respond quickly to questions, emphasizing personalized service and timely communication.

The role requires 0-3 years in sales or customer service, familiarity with CRM systems, and a willingness to learn about plumbing or HVAC products. A fast-paced, team-focused environment awaits.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use CRM system and phone system.

Skills

CRM experience

Sales skills

Customer service

Upselling

Microsoft Office

Communication

Fast-paced environment

Learn quickly

Tools

Microsoft Office

Job description

Ferguson Enterprises, LLC. is looking for an Inside Sales Representative to support customers by selecting the best products, preparing quotes, and processing sales orders. You will coordinate deliveries and respond quickly to questions, emphasizing personalized service and timely communication.

The role requires 0-3 years in sales or customer service, familiarity with CRM systems, and a willingness to learn about plumbing or HVAC products. A fast-paced, team-focused environment awaits.