Sales Support Associate – Plumbing & HVAC Solutions

Ferguson Enterprises, Inc.; New Jersey; On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, Inc. in New Jersey is hiring Sales Support Representatives to help customers, quote products, and coordinate deliveries.

The role offers a 40-hour work week, Monday through Friday 9:00 am to 5:00 pm, with rotating Saturday shifts to cover peak times. You will work closely with Sales associates, use CRM to manage quotes and orders, and deliver personalized service in a fast-paced environment.

Qualifications

• 1–3 years of sales and/or customer service experience preferred.
• Experience in plumbing, HVAC, or related trades is a plus.
• Ability to upsell and respond quickly to customer needs.

Responsibilities

• Assist Sales associates to identify products and solutions for customers.
• Provide timely quotations and processing of sales orders.
• Coordinate deliveries for customers.
• Answer calls with information and resolve questions.
• Utilize CRM and phone systems effectively.

Skills

Customer service

Sales

Communication

Tools

CRM software

Job description

Ferguson Enterprises, Inc. in New Jersey is hiring Sales Support Representatives to help customers, quote products, and coordinate deliveries.

The role offers a 40-hour work week, Monday through Friday 9:00 am to 5:00 pm, with rotating Saturday shifts to cover peak times. You will work closely with Sales associates, use CRM to manage quotes and orders, and deliver personalized service in a fast-paced environment.