Inside Sales Specialist: Build Relationships & Drive Orders

Marmon Holdings, Inc.; East Granby (CT); On-site; USD 42,000 - 63,000; Full time

Job summary

Marmon Industrial Energy and Infrastructure, part of Marmon Holdings, is seeking an Inside Sales Representative in a client-focused role. You will manage existing accounts, process orders, verify pricing, and coordinate with Sales, Finance, and Operations to ensure accurate and timely transactions.

The role emphasizes strong communication, Excel proficiency, and cross-functional collaboration to support continuous improvement and ISO compliance.

Qualifications

• High School Diploma or GED required.
• 0-2 years of sales, customer service, or related experience preferred.
• Demonstrated ability to build and maintain strong customer relationships.

Responsibilities

• Maintain commercial relationships with existing accounts and ensure customer database accuracy.
• Process customer orders accurately and in a timely manner while coordinating with Sales, Finance, Operations, and other internal departments.
• Verify pricing and order terms using established pricing guidelines and published pricing sheets.
• Prepare and distribute Sales Order Acknowledgements and other required customer documentation.
• Attend production meetings and collaborate with Operations to monitor order status, communicate schedule changes, and escalated critical customer concerns.
• Process customer credits and complaints in accordance with company policies and procedures.
• Work cross-functionally with Operations, Supply Chain, and Sales to resolve issues related to purchase orders, shipments, invoicing, and product quality.
• Develop product knowledge to provide accurate quotations and support customer inquiries.
• Serve as a backup for other Inside Sales team members as needed.
• Participate in Lean/5S and continuous improvement initiatives.
• Maintain compliance with all environmental, health, safety, quality, and government sanction screening requirements.
• Ensure compliance with ISO Quality System procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Detail oriented

Cross-functional collaboration

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Marmon Industrial Energy and Infrastructure, part of Marmon Holdings, is seeking an Inside Sales Representative in a client-focused role. You will manage existing accounts, process orders, verify pricing, and coordinate with Sales, Finance, and Operations to ensure accurate and timely transactions.

The role emphasizes strong communication, Excel proficiency, and cross-functional collaboration to support continuous improvement and ISO compliance.