Inside Sales Specialist

Marmon-Utility-LL; Milford (NH); Sur place; USD 60 000 - 78 000; Plein temps

Résumé du poste

Marmon Utility LLC is seeking an Inside Sales Specialist to deliver outstanding customer support and accurate order processing for assigned accounts. You will serve as the main contact between customers, Manufacturer Representatives, and internal teams to drive satisfaction and revenue growth.

The role requires strong communication, attention to detail, and experience with ERP/CRM systems. Located in New Hampshire, it offers opportunities for cross-functional collaboration and process

Qualifications

• Strong interpersonal skills with the ability to communicate effectively with customers, colleagues, and business partners at all levels.
• Excellent verbal and written communication skills.
• Demonstrated attention to detail and commitment to accuracy.
• Experience working with ERP systems and business applications.
• Familiarity with CRM systems and customer relationship management practices preferred.

Responsabilités

• Serve as primary contact for Manufacturer Representatives and customer accounts.
• Prepare accurate product quotations with pricing, lead times, terms, and delivery commitments.
• Process customer purchase orders and enter sales orders accurately while ensuring pricing, credit, and operations compliance.
• Respond promptly to inquiries regarding product availability, pricing, promotions, order status, shipment tracking, and delivery schedules.
• Manage return authorizations, reshipments, and customer credits coordinating with internal and external partners.
• Investigate and resolve customer issues by identifying root causes and implementing effective solutions.
• Maintain confidentiality of customer pricing, cost, margin, and sensitive information.
• Submit credit requests and collaborate with the Credit team to facilitate order releases.
• Manage quality control and on-hold orders with proactive communication and timely follow-up.
• Support the Sales team with RMAs, including determining eligibility and coordinating returns.
• Partner with Sales, Operations, Finance, IT, and Customer Service on process improvements and business initiatives.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Participate in team meetings, training programs, and professional development activities to support continuous improvement.

Connaissances

Interpersonal skills

Verbal & written communication

Attention to detail

ERP systems

CRM systems

Formation

Associate's or Bachelor's degree in Business

Outils

ERP software

CRM software

Description du poste

Marmon Utility LLC

As a part of the global industrial organization Marmon Holdings- which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. Reporting to the Inside Sales Manager, the Inside Sales Specialist is responsible for delivering outstanding customer support to assigned accounts while ensuring accurate and timely order processing. This role serves as a key point of contact between customers, Manufacturer Representatives, and internal business partners, helping drive customer satisfaction, operational excellence, and revenue growth through effective account management, problem resolution, and cross-functional collaboration.

Key Responsibilities

• Serve as the primary contact for assigned Manufacturer Representatives and customer accounts, building strong relationships and ensuring a superior customer experience.
• Prepare and provide accurate product quotations, including pricing, lead times, terms and conditions, and delivery commitments.
• Process customer purchase orders and enter sales orders accurately while ensuring compliance with company pricing, credit, and operational requirements.
• Respond promptly to customer and internal inquiries regarding product availability, pricing, promotions, order status, shipment tracking, and delivery schedules.
• Manage return authorizations, reshipments, and customer credits by coordinating with internal departments and external partners to ensure timely resolution.
• Investigate and resolve customer issues by identifying root causes and implementing effective solutions while maintaining a high level of professionalism.
• Maintain confidentiality of customer pricing, cost, margin, and other sensitive business information.
• Submit credit requests and collaborate with the Credit team to facilitate order releases and approval processes.
• Manage quality control and on-hold orders, ensuring proactive communication and timely follow-up to minimize customer impact.
• Support the Sales team with Return Material Authorizations (RMAs), including determining eligibility and coordinating returns with internal teams and third-party service providers.
• Partner with Sales, Operations, Finance, IT, and Customer Service teams on process improvements, system enhancements, and business initiatives.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Participate in team meetings, training programs, and professional development activities to support continuous improvement and organizational success.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of experience in inside sales, customer service, account support, or a related customer-facing role.
• Associate's or Bachelor's degree in Business or a related field preferred, or an equivalent combination of education and experience.
• Strong interpersonal skills with the ability to communicate effectively with customers, colleagues, and business partners at all levels.
• Excellent organizational, time management, and multitasking abilities.
• Experience working with ERP systems and business applications.
• Familiarity with CRM systems and customer relationship management practices preferred.
• Strong customer service orientation with the ability to adapt to a variety of customer personalities and situations.
• Excellent verbal and written communication skills.
• Demonstrated attention to detail and commitment to accuracy.

Competencies

• Customer Focus
• Attention to Detail
• Problem Solving
• Communication
• Accountability
• Adaptability

Working Conditions

Office-based environment requiring extended periods of sitting, standing, computer work, and keyboard use. Ability to effectively perform job duties in a fast-paced, customer-focused environment.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Welcome to the biggest small business you'll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups- where they're able to tap into the expertise and insights of other Marmon companies. While we're all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.