Inside Sales Representative

Marmon Industrial Energy and Infrastructure; East Granby (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Marmon Industrial Energy and Infrastructure is seeking an Inside Sales Representative to manage customer relationships and support commercial transactions. You will ensure accurate order processing, coordinate across Sales, Finance, and Operations, and help maintain pricing accuracy and customer documentation.

The role emphasizes strong communication, data accuracy, and collaboration in a lean continuous-improvement environment. Equal opportunity employer; apply with [e-mail].

Qualifications

• High School Diploma or GED required.
• 0-2 years of sales, customer service, or related experience preferred.
• Demonstrated ability to build and maintain strong customer relationships.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office applications (Outlook, Word, PowerPoint, Excel).
• Advanced Excel skills for data analysis and reporting.
• Strong attention to detail and problem-solving.
• Team-oriented, cross-functional collaboration across departments.
• Customer-focused mindset and service orientation.

Responsibilities

• Maintain commercial relationships with existing accounts and ensure customer database accuracy.
• Process customer orders accurately and in a timely manner, coordinating with Sales, Finance, Operations, and internal teams.
• Verify pricing and order terms using established pricing guidelines and published sheets.
• Prepare and distribute Sales Order Acknowledgements and required documentation.
• Attend production meetings and collaborate with Operations to monitor order status and changes.
• Process customer credits and complaints per policy.
• Collaborate cross-functionally to resolve issues with POs, shipments, invoicing, and quality.
• Develop product knowledge to provide accurate quotations and support inquiries.
• Serve as a backup for other Inside Sales team members when needed.
• Participate in Lean/5S and continuous improvement initiatives.
• Maintain ISO Quality System compliance and EH&S requirements.

Skills

Customer service

Verbal communication

Written communication

Organization

Problem-solving

Cross-functional collaboration

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Marmon Industrial Energy and InfrastructureAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.The Inside Sales Representative is primarily responsible for managing customer relationships and supporting commercial transactions while ensuring exceptional customer service and accurate order processing.Essential Duties & ResponsibilitiesMaintain commercial relationships with existing accounts and ensure customer database accuracy.Process customer orders accurately and in a timely manner while coordinating with Sales, Finance, Operations, and other internal departments.Verify pricing and order terms using established pricing guidelines and published pricing sheets.Prepare and distribute Sales Order Acknowledgements and other required customer documentation.Attend production meetings and collaborate with Operations to monitor order status, communicate schedule changes, and escalate critical customer concerns.Process customer credits and complaints in accordance with company policies and procedures.Work cross-functionally with Operations, Supply Chain, and Sales to resolve issues related to purchase orders, shipments, invoicing, and product quality.Develop product knowledge to provide accurate quotations and support customer inquiries.Serve as a backup for other Inside Sales team members as needed.Participate in Lean/5S and continuous improvement initiatives.Maintain compliance with all environmental, health, safety, quality, and government sanction screening requirements.Ensure compliance with ISO Quality System procedures.Perform other duties as assigned.Education & ExperienceHigh School Diploma or GED required.0-2 years of sales, customer service, or related experience preferred.Demonstrated ability to build and maintain strong customer relationships.Knowledge, Skills & AbilitiesExcellent customer service and telephone communication skills.Strong verbal and written communication skills with the ability to effectively interact with internal and external customers.Excellent organizational skills with the ability to manage multiple priorities and time-sensitive tasks.Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.Advanced Excel skills with the ability to develop, maintain, merge, and analyze spreadsheets and data.Strong attention to detail and problem-solving abilities.Team-oriented with the ability to collaborate effectively across departments.Working Conditions & Physical RequirementsAbility to work in a primarily sedentary environment, including extended periods of sitting, computer use, and repetitive motions.Ability to occasionally lift and move materials weighing up to 25 pounds.Ability to work collaboratively with manufacturing personnel in a production environment that may be noisy.Ability to follow safety requirements and wear appropriate PPE when required.Marmon Industrial is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.