Inside Sales Associate — Customer Relationships & Orders

Marmon Holdings, Inc.; Granby (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Marmon Industrial Energy and Infrastructure is hiring an Inside Sales Representative to manage customer relationships and support commercial transactions in East Granby, CT. You will ensure accurate order processing, pricing validation, and timely documentation while coordinating with Sales, Finance, Operations and other departments.

The role requires a high school diploma and 0–2 years in sales or customer service; you will build product knowledge for accurate quotations and contribute to

Qualifications

• High School Diploma or GED required.
• 0-2 years of sales, customer service, or related experience preferred.
• Demonstrated ability to build and maintain strong customer relationships.

Responsibilities

• Maintain commercial relationships with existing accounts and ensure customer database accuracy.
• Process customer orders accurately and in a timely manner while coordinating with Sales, Finance, Operations, and other internal departments.
• Verify pricing and order terms using established pricing guidelines and published pricing sheets.
• Prepare and distribute Sales Order Acknowledgements and other required customer documentation.
• Attend production meetings and collaborate with Operations to monitor order status, communicate schedule changes, and escalate critical customer concerns.
• Process customer credits and complaints in accordance with company policies and procedures.
• Work cross-functionally with Operations, Supply Chain, and Sales to resolve issues related to purchase orders, shipments, invoicing, and product quality.
• Develop product knowledge to provide accurate quotations and support customer inquiries.
• Serve as a backup for other Inside Sales team members as needed.
• Participate in Lean/5S and continuous improvement initiatives.
• Maintain compliance with all environmental, health, safety, quality, and government sanction screening requirements.
• Ensure compliance with ISO Quality System procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

Marmon Industrial Energy and Infrastructure is hiring an Inside Sales Representative to manage customer relationships and support commercial transactions in East Granby, CT. You will ensure accurate order processing, pricing validation, and timely documentation while coordinating with Sales, Finance, Operations and other departments.

The role requires a high school diploma and 0–2 years in sales or customer service; you will build product knowledge for accurate quotations and contribute to