Strategic Inside Sales & Key Accounts Specialist

Marmon-Utility-LL; Milford (NH); On-site; USD 60,000 - 78,000; Full time

Job summary

Marmon Utility LLC is seeking an Inside Sales Specialist to deliver outstanding customer support and accurate order processing for assigned accounts. You will serve as the main contact between customers, Manufacturer Representatives, and internal teams to drive satisfaction and revenue growth.

The role requires strong communication, attention to detail, and experience with ERP/CRM systems. Located in New Hampshire, it offers opportunities for cross-functional collaboration and process

Qualifications

• Strong interpersonal skills with the ability to communicate effectively with customers, colleagues, and business partners at all levels.
• Excellent verbal and written communication skills.
• Demonstrated attention to detail and commitment to accuracy.
• Experience working with ERP systems and business applications.
• Familiarity with CRM systems and customer relationship management practices preferred.

Responsibilities

• Serve as primary contact for Manufacturer Representatives and customer accounts.
• Prepare accurate product quotations with pricing, lead times, terms, and delivery commitments.
• Process customer purchase orders and enter sales orders accurately while ensuring pricing, credit, and operations compliance.
• Respond promptly to inquiries regarding product availability, pricing, promotions, order status, shipment tracking, and delivery schedules.
• Manage return authorizations, reshipments, and customer credits coordinating with internal and external partners.
• Investigate and resolve customer issues by identifying root causes and implementing effective solutions.
• Maintain confidentiality of customer pricing, cost, margin, and sensitive information.
• Submit credit requests and collaborate with the Credit team to facilitate order releases.
• Manage quality control and on-hold orders with proactive communication and timely follow-up.
• Support the Sales team with RMAs, including determining eligibility and coordinating returns.
• Partner with Sales, Operations, Finance, IT, and Customer Service on process improvements and business initiatives.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Participate in team meetings, training programs, and professional development activities to support continuous improvement.

Skills

Interpersonal skills

Verbal & written communication

Attention to detail

ERP systems

CRM systems

Education

Associate's or Bachelor's degree in Business

Tools

ERP software

CRM software

Job description

Marmon Utility LLC is seeking an Inside Sales Specialist to deliver outstanding customer support and accurate order processing for assigned accounts. You will serve as the main contact between customers, Manufacturer Representatives, and internal teams to drive satisfaction and revenue growth.

The role requires strong communication, attention to detail, and experience with ERP/CRM systems. Located in New Hampshire, it offers opportunities for cross-functional collaboration and process