Strategic Inside Sales Specialist

Marmon Industrial Energy and Infrastructure; East Granby (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Marmon Industrial Energy and Infrastructure is seeking an Inside Sales Representative to manage customer relationships and support commercial transactions. You will ensure accurate order processing, coordinate across Sales, Finance, and Operations, and help maintain pricing accuracy and customer documentation.

The role emphasizes strong communication, data accuracy, and collaboration in a lean continuous-improvement environment. Equal opportunity employer; apply with [e-mail].

Qualifications

• High School Diploma or GED required.
• 0-2 years of sales, customer service, or related experience preferred.
• Demonstrated ability to build and maintain strong customer relationships.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office applications (Outlook, Word, PowerPoint, Excel).
• Advanced Excel skills for data analysis and reporting.
• Strong attention to detail and problem-solving.
• Team-oriented, cross-functional collaboration across departments.
• Customer-focused mindset and service orientation.

Responsibilities

• Maintain commercial relationships with existing accounts and ensure customer database accuracy.
• Process customer orders accurately and in a timely manner, coordinating with Sales, Finance, Operations, and internal teams.
• Verify pricing and order terms using established pricing guidelines and published sheets.
• Prepare and distribute Sales Order Acknowledgements and required documentation.
• Attend production meetings and collaborate with Operations to monitor order status and changes.
• Process customer credits and complaints per policy.
• Collaborate cross-functionally to resolve issues with POs, shipments, invoicing, and quality.
• Develop product knowledge to provide accurate quotations and support inquiries.
• Serve as a backup for other Inside Sales team members when needed.
• Participate in Lean/5S and continuous improvement initiatives.
• Maintain ISO Quality System compliance and EH&S requirements.

Skills

Customer service

Verbal communication

Written communication

Organization

Problem-solving

Cross-functional collaboration

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Marmon Industrial Energy and Infrastructure is seeking an Inside Sales Representative to manage customer relationships and support commercial transactions. You will ensure accurate order processing, coordinate across Sales, Finance, and Operations, and help maintain pricing accuracy and customer documentation.

The role emphasizes strong communication, data accuracy, and collaboration in a lean continuous-improvement environment. Equal opportunity employer; apply with [e-mail].