Inside Sales Representative

RSCC Wire & Cable LLC; East Granby (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

Marmon Industrial Energy and Infrastructure is seeking an Inside Sales Representative in Connecticut to manage key accounts, process orders, and collaborate with Sales, Finance, and Operations.

The role emphasizes data accuracy, pricing verification, and cross-functional teamwork, with focus on customer relationships and timely order fulfillment. A high school diploma and solid communication skills are required for success in a fast-paced manufacturing environment.

Qualifications

• Requires a high school diploma or GED and strong customer service skills.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency with MS Office; Excel skills for data handling and reporting.
• Excellent verbal and written communication for internal and external stakeholders.

Responsibilities

• Maintain commercial relationships with existing accounts and ensure customer database accuracy.
• Process customer orders accurately and in a timely manner while coordinating with Sales, Finance, Operations, and other internal departments.
• Verify pricing and order terms using established pricing guidelines and published pricing sheets.
• Prepare and distribute Sales Order Acknowledgements and other required customer documentation.
• Attend production meetings and collaborate with Operations to monitor order status, communicate schedule changes, and elevate critical customer concerns.
• Process customer credits and complaints in accordance with company policies and procedures.
• Work cross-functionally with Operations, Supply Chain, and Sales to resolve issues related to purchase orders, shipments, invoicing, and product quality.
• Develop product knowledge to provide accurate quotations and support customer inquiries.
• Serve as a backup for other Inside Sales team members as needed.
• Participate in Lean/5S and continuous improvement initiatives.
• Maintain compliance with all environmental, health, safety, quality, and government sanction screening requirements.
• Ensure compliance with ISO Quality System procedures.
• Perform other duties as assigned.

Skills

Excellent customer service

Telephone communication

Verbal communication

Written communication

Microsoft Office

Advanced Excel

Time management

Team collaboration

Education

High School Diploma or GED

Tools

Excel

Outlook

Word

PowerPoint

Job description

Inside Sales Representative

Marmon Industrial Energy and Infrastructure As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Essential Duties & Responsibilities

Maintain commercial relationships with existing accounts and ensure customer database accuracy.

Process customer orders accurately and in a timely manner while coordinating with Sales, Finance, Operations, and other internal departments.

Verify pricing and order terms using established pricing guidelines and published pricing sheets.

Prepare and distribute Sales Order Acknowledgements and other required customer documentation.

Attend production meetings and collaborate with Operations to monitor order status, communicate schedule changes, and elevate critical customer concerns.

Process customer credits and complaints in accordance with company policies and procedures.

Work cross-functionally with Operations, Supply Chain, and Sales to resolve issues related to purchase orders, shipments, invoicing, and product quality.

Develop product knowledge to provide accurate quotations and support customer inquiries.

Serve as a backup for other Inside Sales team members as needed.

Participate in Lean/5S and continuous improvement initiatives.

Maintain compliance with all environmental, health, safety, quality, and government sanction screening requirements.

Ensure compliance with ISO Quality System procedures.

Perform other duties as assigned.

Education & Experience

High School Diploma or GED required. 0-2 years of sales, customer service, or related experience preferred. Demonstrated ability to build and maintain strong customer relationships.

Knowledge, Skills & Abilities

Excellent customer service and telephone communication skills.

Strong verbal and written communication skills with the ability to effectively interact with internal and external customers.

Excellent organizational skills with the ability to manage multiple priorities and time‑sensitive tasks.

Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.

Advanced Excel skills with the ability to develop, maintain, merge, and analyze spreadsheets and data.

Strong attention to detail and problem‑solving abilities.

Team‑oriented with the ability to collaborate effectively across departments.

Working Conditions & Physical Requirements

Ability to work in a primarily sedentary environment, including extended periods of sitting, computer use, and repetitive motions.

Ability to occasionally lift and move materials weighing up to 25 pounds.

Ability to work collaboratively with manufacturing personnel in a production environment that may be noisy.

Ability to follow safety requirements and wear appropriate PPE when required.

Equal Opportunity Employer

Marmon Industrial is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job‑related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Company Overview

Welcome to the biggest small business you'll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.