Inside Sales Specialist - Customer Growth & Ops Liaison

RSCC Wire & Cable LLC; East Granby (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

Marmon Industrial Energy and Infrastructure is seeking an Inside Sales Representative in Connecticut to manage key accounts, process orders, and collaborate with Sales, Finance, and Operations.

The role emphasizes data accuracy, pricing verification, and cross-functional teamwork, with focus on customer relationships and timely order fulfillment. A high school diploma and solid communication skills are required for success in a fast-paced manufacturing environment.

Qualifications

• Requires a high school diploma or GED and strong customer service skills.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency with MS Office; Excel skills for data handling and reporting.
• Excellent verbal and written communication for internal and external stakeholders.

Responsibilities

• Maintain commercial relationships with existing accounts and ensure customer database accuracy.
• Process customer orders accurately and in a timely manner while coordinating with Sales, Finance, Operations, and other internal departments.
• Verify pricing and order terms using established pricing guidelines and published pricing sheets.
• Prepare and distribute Sales Order Acknowledgements and other required customer documentation.
• Attend production meetings and collaborate with Operations to monitor order status, communicate schedule changes, and elevate critical customer concerns.
• Process customer credits and complaints in accordance with company policies and procedures.
• Work cross-functionally with Operations, Supply Chain, and Sales to resolve issues related to purchase orders, shipments, invoicing, and product quality.
• Develop product knowledge to provide accurate quotations and support customer inquiries.
• Serve as a backup for other Inside Sales team members as needed.
• Participate in Lean/5S and continuous improvement initiatives.
• Maintain compliance with all environmental, health, safety, quality, and government sanction screening requirements.
• Ensure compliance with ISO Quality System procedures.
• Perform other duties as assigned.

Skills

Excellent customer service

Telephone communication

Verbal communication

Written communication

Microsoft Office

Advanced Excel

Time management

Team collaboration

Education

High School Diploma or GED

Tools

Excel

Outlook

Word

PowerPoint

Job description

Marmon Industrial Energy and Infrastructure is seeking an Inside Sales Representative in Connecticut to manage key accounts, process orders, and collaborate with Sales, Finance, and Operations.

The role emphasizes data accuracy, pricing verification, and cross-functional teamwork, with focus on customer relationships and timely order fulfillment. A high school diploma and solid communication skills are required for success in a fast-paced manufacturing environment.