Inside Sales & Service Specialist — Complete Orders & Support

Ingersoll Rand Inc.; Menomonee Falls (WI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Stock grant

Job summary

Ingersoll Rand is seeking an Inside Sales and Service Representative - Completes to join one of several Customer Centers in the US. You will support the complete sales cycle from inquiry to delivery, including parts identification, quoting, order confirmation, pricing, and order processing.

The role may involve assisting the outside sales force with lead generation, market intelligence, and customer outreach, with occasional travel within the US.

Qualifications

• High school diploma or GED is required.
• 2+ years of experience in customer service‑related role.
• 2+ years of experience using Microsoft Office applications.

Responsibilities

• Be the key customer contact to provide information from order to delivery.
• Enter, manage and balance sales and service agreements accurately.
• Follow up with customers and outside sales for order status updates.
• Manage inventory, stock and logistics as needed to fulfill orders.
• Ensure the order process is complete and error‑free.
• Support outside purchases and transportation expenses efficiently.
• Maintain EH&S compliance and operate forklift when needed.
• Prepare sales and activity reports and presentations as requested.
• Mentor peers and share best practices where appropriate.

Skills

Customer service

Microsoft Office

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ingersoll Rand is seeking an Inside Sales and Service Representative - Completes to join one of several Customer Centers in the US. You will support the complete sales cycle from inquiry to delivery, including parts identification, quoting, order confirmation, pricing, and order processing.

The role may involve assisting the outside sales force with lead generation, market intelligence, and customer outreach, with occasional travel within the US.